Aftermarket Operational Excellence and Strategy Manager

ST Engineering; Baltimore (MD); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k vesting

Educational assistance

Life insurance

Paid time off

Health Flexible Spending Accounts

Onsite gym

Job summary

ST Engineering MRAS is seeking an Aftermarket Operational Excellence and Strategy Manager to drive profitability across aftermarket functions such as spare parts, LRU maintenance, repair and overhaul, and customer support. The role blends Lean/Six Sigma with strategic business modeling to optimize supply chain, maximize service margins, and scale high-value programs.

You will lead cross-functional initiatives with Program Managers, Engineering, Supply Chain, and Operations to align lifecycle

Qualifications

• Bachelor’s degree in Engineering, Business, Finance, or related field.
• MBA preferred.

Responsibilities

• Drive business cases for strategic initiatives, including ROI analysis.
• Develop and refine long-term service agreements, repair programs, and spare parts strategies.
• Partner with Program Managers, Customer Service, Engineering, Supply Chain & Operations to align profitability.
• Implement Lean, Six Sigma, and Value Stream Mapping to reduce waste and cycle times.
• Standardize processes across global service networks, warranty management, and inventory logistics.
• Monitor KPIs such as margins, repair turnaround times, and inventory costs.
• Build dashboards and reporting to forecast demand and guide senior leadership decisions.

Skills

Lean

Six Sigma

Financial modeling

Cross-functional leadership

Stakeholder management

Executive communication

Data-driven decision making

Education

Bachelor’s degree in Engineering, Business, Finance, or related field

MBA preferred

Job description

Aftermarket Operational Excellence and Strategy Manager

Drives profitability, streamlines service operations, and executes long-term strategic growth roadmaps across aftermarket functions like spare parts, LRU maintenance, repair, and overhaul (MRO), and customer support.

Combine continuous improvement methodologies (Lean/Six Sigma) with strategic business modeling to optimize supply chain delivery, maximize service margins, and scale high-value aftermarket programs.

Who WE are and where WE are going

At ST Engineering MRAS, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future.

A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise.

What YOU will do:

1. Strategy & Business Growth

• Drive business cases for strategic initiatives, including investment modeling, return on investment (ROI) analysis, and market scenario planning.
• Support the development and refinement of long-term service and license agreements, repair management programs, and OEM spare parts strategies.
• Partner with Program Managers, Customer Service Program Managers, Engineering, Supply Chain and Operations Teams to align product lifecycle decisions and profitability.

2. Operational Excellence & Continuous Improvement

• Implement Lean, Six Sigma, and Value Stream Mapping frameworks to eliminate waste and reduce service cycle times.
• Standardize operational processes across global service networks, warranty management, and inventory logistics.

3. Performance Metrics & Analytics

• Monitor critical aftermarket Key Performance Indicators (KPIs) including win rates, gross margins, repair management turn-around-times, and inventory carrying costs.
• Build executive dashboards and data-driven reporting structures to track service delivery performance and forecast future demand.
• Translate complex data insights into actionable operational adjustments for senior leadership.

What YOU must bring to Succeed:

Bachelor’s degree in Engineering, Business, Finance, or related field; MBA preferred.

10+ years of experience in progressive experience in operations management, strategic planning, or aftermarket services within manufacturing, automotive, aerospace, or industrial equipment.

This position involves access to export-controlled technology which requires U.S. Person status or government authorization. A ‘U.S. Person,’ as defined by 22 C.F.R. §120.62, includes U.S. citizens, U.S. nationals, individuals lawfully admitted for permanent residence (green card holders), and individuals granted asylum or refugee status in the United States. To be considered for this position, you must either be a U.S. Person or fall within a legally recognized export control exception or authorization. If hired, you will be required to provide valid proof of such status.

Desired Characteristics:

• Strong analytical and financial modeling abilities.
• Demonstrated capability to lead cross-functional initiatives and influence without authority.
• Excellent communication, executive presence, and stakeholder management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Understanding of product lifecycle economics, repair/overhaul processes, and/or service business models is a strong plus.

At ST Engineering MRAS, we offergreat rewards,competitive pay,career advancementandgrowth opportunities.

Estimate salary range for this role: $120,000 to $150,000 per year. ST Engineering MRAS considers several factors with extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.

As a full-time employee of ST Engineering MRAS, you are eligible for our benefits package including:

• Medical, Dental, and Vision coverage starting from start date
• Health Flexible Spending Accounts
• Free Onsite Gym with weekly fitness classes
• Immediate 401k vesting
• Educational Assistance
• Life Insurance
• Paid Time off (Permissive for exempt staff)

Employment Notice: Background and Drug Screening Requirements

As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.

It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds.So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at [e-mail].