Aftercare Coordinator

High Point & SEMCOA; Hyannis (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b - Retirement

FSA & DCA

Paid time off

Job summary

High Point Inpatient Campus seeks an Aftercare Coordinator to manage a caseload, provide direct resident care including assessments and treatment planning, and coordinate aftercare services and referrals. You will work with a multi-disciplinary team to support discharge planning and ongoing recovery efforts.

The role requires strong communication, teamwork, and de-escalation skills, with familiarity with EHR and HIPAA compliance. Training and supervision are provided in a supportive environment.

Qualifications

• Must present as courteous and professional at all times.
• Demonstrated flexibility and ability to perform multiple tasks.
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion.
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO Electronic Health Record (EHR).
• Must have the ability to work with others in cooperative and collaborative manner.
• An understanding of the relationship between substance use and mental health issues and/or self-help programs.
• Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner.
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations.
• TB/Flu and Covid19 Assessment.
• Completion of the HPAO approved de-escalation program.
• Successful completion of all trainings upon hire and annually as required.

Responsibilities

• Maintain assigned caseload.
• Providing direct care to residents – including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments.
• Making referrals when appropriate.
• Responsible for each assigned residents’ medical records.
• Responsible for linking clients with aftercare services prior to discharge and aiding the resident and his/her family access services when appropriate.
• Strengthen current and create new partnerships within the community to ensure that the clients develop the skills needed to sustain sobriety and/or housing.
• Review patients'/family rights and responsibilities, emergency safety plans and grievance policy
• Communicating/involving family in treatment at patient/client/resident’s request;
• Maintain professionalism when connecting with individual’s collaterals;
• Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Supervisor/Director;
• Responsible for continued education in the field respective to their service level;
• Responsible for contacting the insurance company for authorization, as needed;
• Utilize walkie-talkie as campus responders;
• Respond to Codes as necessary;
• Coordination of aftercare services, appointments and referrals.
• Facilitation of identified groups and milieu activities as assigned.
• Participation in MDT meetings to support patient care coordination;
• Assistance with monitoring patient observation checks, as needed;
• Completion of required documentation, including: consents/releases, Group Notes, Progress Notes, Contacts Logs;
• Assistance with patient observation checks for monitoring milieu safety, as requested;
• Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested;
• Attendance in supervision, staff trainings, and MDT meetings;
• Request extensions after 90 days of treatment if needed;
• All other duties as assigned by Program Director / Clinical Supervisor/ COO.

Skills

Communication skills

Teamwork

De-escalation training

Computer skills

HIPAA knowledge

EHR training

Education

High School Diploma or GED

Associate's degree in human services

CPR Certification

Tools

Electronic Health Record (EHR)

Job description

Program/Location: High Point Inpatient Campus - Hyannis, MA
Education: High School diploma or equivalent (GED), preferred
Pay range: $22-27/hr (depending on education and experience)
Status: Full Time, Part Time, or Per Diem
Shift: All Shifts available!

About Us

High Point & Affiliated Organizations (HPAO) is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout southeastern Massachusetts, offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Aftercare Coordinator Requirements

• Must present as courteous and professional at all times;
• Demonstrated flexibility and ability to perform multiple tasks;
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion;
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO Electronic Health Record (EHR);
• Must have the ability to work with others in cooperative and collaborative manner;
• An understanding of the relationship between substance use and mental health issues and/or self-help programs;
• Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner;
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations;
• TB/Flu and Covid19 Assessment;
• Completion of the HPAO approved de-escalation program;
• Successful completion of all trainings upon hire and annually as required.

Aftercare Coordinator Duties and Responsibilities

• Maintain assigned caseload;
• Providing direct care to residents – including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments;
• Making referrals when appropriate;
• Responsible for each assigned residents’ medical records. All records are to be professional, complete and thorough with entries made in a timely manner;
• Responsible for linking clients with aftercare services prior to discharge and aiding the resident and his/her family access services when appropriate;
• Strengthen current and create new partnerships within the community to ensure that the clients develop the skills needed to sustain sobriety and/or housing;
• Review patients'/family rights and responsibilities, emergency safety plans and grievance policy
• Communicating/involving family in treatment at patient/client/resident’s request;
• Maintain professionalism when connecting with individual’s collaterals;
• Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Supervisor/Director;
• Responsible for continued education in the field respective to their service level;
• Responsible for contacting the insurance company for authorization, as needed;
• Utilize walkie-talkie as campus responders;
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• Respond to Codes as necessary;
• Coordination of aftercare services, appointments and referrals.
• Facilitation of identified groups and milieu activities as assigned.
• Participation in MDT meetings to support patient care coordination;
• Assistance with monitoring patient observation checks, as needed;
• Completion of required documentation, including: consents/releases, Group Notes, Progress Notes, Contacts Logs;
• Assistance with patient observation checks for monitoring milieu safety, as requested;
• Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested;
• Attendance in supervision, staff trainings, and MDT meetings;
• Request extensions after 90 days of treatment if needed;
• All other duties as assigned by Program Director / Clinical Supervisor/ COO.

Aftercare Coordinator Qualifications

• High School Diploma or GED, preferred;
• Associate's degree in human services, preferred;
• One-year experience in substance use treatment and/or mental health field;
• CPR Certification, preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & Short-Term Disability
• Discounted Auto/Home and Renters Insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Free courses offered to become a Licensed Counselor or Recovery Coach
• Company Paid CEU Trainings w/ Education Days to Complete CEU's
• Free Meals at Select Programs (Based on availability)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)