After Sales Coordinator, Houston

CHANEL; Houston (TX); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Wellbeing days

Paid time off

401K benefits

Healthcare offerings

Job summary

CHANEL, Inc. in Houston, Texas, is seeking a service-focused professional to ensure prompt, warm, and courteous client service while handling operational duties within the repairs and boutique environment.

You will assess repair possibilities, communicate timelines, process claims in CASS, and support open claims reporting. The role requires strong communication, attention to detail, and the ability to collaborate with a diverse team in a fast-paced luxury setting.

Qualifications

• 2 years in Fashion or Luxury client services experience.
• Ability to manage repair workflow and client communications.
• In-store presence for opening/closing boutique and receiving inventory.

Responsibilities

• Assist clients at repair drop off and assess repair feasibility.
• Communicate repair details, timelines, and parts possibilities.
• Enter information in CASS and generate a claim.
• Assist clients at pick up, process payments, and close claims.
• Open Claims Report management and inventory coordination.
• Coordinate shipping/receiving with workshops.
• Respond to client emails promptly.
• Support boutique stock repairs and damage processes.

Skills

Customer service principles

Attention to detail

Team collaboration

Job description

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.

What impact you can create at CHANEL

Repair Drop Off & Pick Up

• Assist client at repair drop off and perform initial assessment on repair possibility with client
• Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
• Enter all required detailed information in CASS and generate a claim
• Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim

Operational Responsibilities

• Responsible for Open Claims Report for both Fashion and WFJ
• Assist and partner with inventory team on all quality alerts for boutique
• Quality check on all returned repairs from all workshops
• Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc..
• Maintain active communication with all workshops
• Respond all emails within a timely manner
• Process all incoming and outgoing stock repairs in CASS and MMS
• Coordinate with clients and workshops on shipping and receiving
• Partner with boutique other team members on client escalations
• Process boutique stock repair and damage

You Are Energized By

• The history and heritage of The House of CHANEL
• Demonstrating your expertise knowledge of customer service principles and practices
• Utilizing your high-level of attention to detail and accuracy
• Your desire to collaborate effectively with a diverse team
• The opportunity to multi-task projects in a dynamic, fast paced environment

What you will bring to the team

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience. Desire to be of service to clients and striving to deliver superior client experience
• Excellent communication skills, including the ability to interact with internal and external clients in a calm and professional manner
• Ability to solve client escalations and make sound decisions
• Possess a sense of urgency and high level of resourcefulness and self-reliance
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics

• High attention to details and organizational skills
• Computer knowledge – Proficient in MS Word, Excel, PowerPoint
• Able to lift 15 lbs.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• 2 years in Fashion or Luxury client services experience required
• Heart of House:Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.

Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation

• The anticipated base salary range for this position is $25.50 through $28.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation CHANEL website here.

Career and Leadership Development

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.