After-Hours CX Coordinator – Reporting & Escalations

Ontrac; Swedesboro (NJ); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid sick leave

Paid holidays

Job summary

OnTrac is seeking a Customer Experience Coordinator to join our frontline operations team. The role focuses on auditing reports, performing data entry, and delivering white-glove customer support while maintaining timely communication with shippers and internal stakeholders.

Hybrid work options are available across multiple states; the role requires strong Excel skills, problem-solving, and the ability to handle after-hours escalations. A high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in customer operations, logistics, transportation, customer service, supply chain, or related field.
• Proficiency with Microsoft Excel, Outlook, and other business applications.

Responsibilities

• Audit recurring customer and operational reports for accuracy and completeness; perform manual data entry and validation; escalate discrepancies for resolution.
• Support report generation and distribution with audit logs and documentation.
• Prepare and distribute customer-facing reports and operational summaries; communicate results to stakeholders and customers.

Skills

Customer operations

Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

OnTrac is seeking a Customer Experience Coordinator to join our frontline operations team. The role focuses on auditing reports, performing data entry, and delivering white-glove customer support while maintaining timely communication with shippers and internal stakeholders.

Hybrid work options are available across multiple states; the role requires strong Excel skills, problem-solving, and the ability to handle after-hours escalations. A high school diploma is required.