AfroTech 2026 Technical Program Manager, Software Deployments

Join Our Talent Community; New York (NY); On-site; USD 105,000 - 198,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Snacks in offices

Job summary

Axon is seeking a Technical Program Manager to lead complex enterprise SaaS deployments and align technical solutions with customer needs. You will drive seamless deployments, collaborate with product and engineering, and mentor junior PMs in a fast-paced environment.

Requirements include a Bachelor’s degree, 5+ years in SaaS program management, PMP preferred, and CJIS background check readiness. This role reports to the Director, Program Management and offers growth in a mission-driven company.

Qualifications

• Bachelor’s degree or equivalent required.
• PMP certification preferred for the role.
• 5+ years of experience leading complex programs in a SaaS environment.
• Strong proficiency with technical project management tools.
• Ability to manage multiple projects and align diverse stakeholders.
• Experience guiding teams through ambiguity and delivering on shared goals.
• Excellent communication and organizational skills.
• CJIS background check required and ability to handle sensitive information.

Responsibilities

• Lead complex, enterprise SaaS deployments, ensuring milestones are met and aligned with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large projects focusing on timelines, scope and budget control.
• Collaborate with product and engineering to define requirements and ensure standards compliance.
• Engage with customers, sales, product, and services leaders to define vision, scope, and delivery timelines.
• Support program planning with effective work estimation processes.
• Oversee program-level change management with client partners and internal stakeholders.
• Develop documentation to support customer acceptance and revenue recognition.
• Act as primary facilitator for project teams and stakeholders across functions.
• Identify risks, develop mitigation plans, and address issues to ensure outcomes.
• Deliver training to customers remotely and onsite to drive adoption.
• Mentor junior PMs and support recruitment for the PM team.

Skills

PMP certification

SaaS program mgmt

Stakeholder mgmt

Cross-functional

CJIS background

Education

Bachelor’s degree

Job description

AfroTech 2026 Technical Program Manager, Software Deployments

New York, New York, United States

2026 AfroTech Attendees

This opportunity is reserved for registered 2026 AfroTech attendees as part of Axon’s AfroTech recruiting experience. You must be attending AfroTech 2026 to apply through this posting.

Not attending AfroTech this year? We still want to hear from you. Explore current opportunities and find your place at Axon at axon.com/careers.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking aTechnical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively. As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.

What You’ll Do

Location: Dallas, TX, Scottsdale, AZ, Seattle, WA, Los Angeles, CA, New York, NY or Chicago, IL
Travel: 30%
Reports to: Director, Program Management

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
• Support program planning activities through effective work estimation processes.
• Oversee program-level change management activities, working closely with client partners and internal stakeholders.
• Develop comprehensive documentation to support customer acceptance and revenue recognition.
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
• Mentor junior project managers and support the recruitment process to strengthen the program management team.

What You Bring

• Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
• PMP certification is highly preferred.
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$105,480 - $198,144 USD