Affordable Housing Assistant Community Manager

Asset Living; Waco (TX); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Job summary

Asset Living is seeking an Assistant Community Manager for an on-site position in Texas. You will oversee daily operations under the Community Manager, manage leasing, staff, and financials to optimize cash flow and compliance with policies.

Responsibilities include posting payments, reconciling accounts, handling late notices and evictions, maintaining records, and delivering strong resident service. A background in affordable housing programs is preferred.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years in housing or related field.
• Ability to understand and perform on-site software functions; basic computer skills required.
• Fair Housing Laws and OSHA requirements knowledge is helpful.

Responsibilities

• Post all payments and income accurately from applicants and residents.
• Process and reconcile daily accounts receivable and monitor bad debt.
• Assist with budgeted revenues and NOI; post charges and move-out items.
• Supervise on-site staff, leasing, marketing, and resident relations.
• Maintain records, reports, and compliance with policies.

Skills

Staff supervision

Leasing techniques

Budgeting

Customer service

Education

High School Diploma or Equivalent; Bachelor’s preferred

Job description

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Assistant Community Manager

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. As the Assistant Community Manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. You will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager. As an on‑site leader, you will supervise all aspects of the property and staff to ensure compliance with the company's policies and procedures, safety and fair housing guidelines, and liability concerns.

Responsibilities

As a leading affordable housing management company, we prefer the following experience in addition to the Essential Duties and Responsibilities outlined below for our affordable assets:

• Minimum of 1 year experience with affordable housing programs, including but not limited to LIHTC, HUD (Project Based Section 8, Section 236, PRAC, 811 PRA, USDA – Rural Development (515), HCD, HOME Funds and Bonds)
• Affordable Housing Accreditation (HCCP, HCP‑E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs are preferred but not required.

Essential Duties & Responsibilities

Financial Management

• Responsible for posting all payments and income received from all applicants, current residents, and non‑current residents accurately, timely, and efficiently.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non‑current resident accounts, including bill back of utilities where applicable.
• Perform all end‑of‑the‑month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Walk units and post all move‑out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily on‑site attendance is required.
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on‑site staff.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Manage leasing techniques to achieve closures, meet follow‑up procedures, and maintain accurate reporting systems.
• Implement marketing strategies and systems put in place by the annual marketing plan.
• Handle resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs such as resident functions, special promotions, and monthly newsletters.
• Effectively show, lease, and move in prospective residents.

Administrative Management

• Maintain excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Ensure property appearance and timely completion of repairs through regular inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically, including obtaining bids/pricing from vendors, suppliers, and contractors.

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or an equivalent combination of education and experience.
• Ability to understand and perform all on‑site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, often standing or sitting for prolonged periods; communicate with others; repeat motions involving wrists, hands, and fingers.
• Frequently required to move about to accomplish tasks or move from one worksite to another.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like; operate machinery or power tools; operate motor vehicles and/or golf carts; work in an overhead position; lift and move objects up to 25 lbs; work overtime, weekends, night hours (emergencies); work in small or confined spaces; traverse flat and non‑flat terrain; work in hot, cold, or wet conditions; be exposed to hazardous chemicals.

Salary Range: $20 per hour to $24 per hour

Benefits include medical, dental, vision, life, accidental, and disability insurance; 401K with employer matching; commission and performance bonuses, when applicable; paid sick days and company holidays.