Affordable Community Operations Specialist

Elmington; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Elmington Living is seeking an Affordable Assistant Community Director to support day-to-day operations for an apartment community. You will perform basic bookkeeping, rent collection, and maintain strong tenant relations while inspecting and showing vacant units.

Ideal candidates have 2+ years in multi-family property management, a bachelor’s degree preferred, and a willingness to work weekends. The role emphasizes customer service, teamwork, and a professional image across residents, vendors,

Qualifications

• Excellent verbal and written communication abilities for resident and team interaction.
• Strong organizational skills to manage multiple priorities and deadlines.
• Commitment to exceptional customer service and professional presentation.

Responsibilities

• Assist Community Director in achieving revenue goals and occupancy targets.
• Maintain accurate resident records and update rents, deposits, and fees daily.
• Issue notices for late payments or evictions and ensure timely processing of receipts.
• Greet and show units to prospective residents and support leasing duties.
• Follow all policies and procedures and report time accurately.

Skills

Communication skills

Organizational skills

Customer service

Administrative tasks

Time management

Professional image

Team player

Learning mindset

Education

Bachelor's degree preferred

Job description

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams.

Position Summary

As the Affordable Assistant Community Director, you will support the overall day-to-day activities of the apartment community by performing basic bookkeeping and rent collection, maintaining strong tenant relations, and inspecting and showing vacant units.

Knowledge/Skills/Abilities

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Professional verbal and written communication.
• Administrative and organizational tasks.
• Presenting a professional image to residents, vendors, and owners.
• Customer service focused.
• Operating computers and other technological devices to access email, internet websites for business marketing, and company-utilized software.
• Preparing, locating, and compiling information and documents.
• Responding to issues outside of normal work schedule when required.
• Accurately reporting all time worked by clocking in before beginning to work and out only when done working.
• Following all company policies and procedures.
• Thrive in a team environment.
• Willing to develop and learn.
  
  

Essential Job Functions

• Assist Community Director in meeting targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Maintain accurate resident records.
• Update daily all rents, deposits, and application fees received.
• Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).
• Deposit all receipts before the bank closes each day.
• Inspect move-outs and vacancies.
• Be knowledgeable of all phases of leasing and resident retention.
• Keep daily records on lease renewals and terminations.
• Greet prospective clients, show community, and aid in leasing duties.
• Performs all other duties as assigned
  
  

Specific Education Or Experience

• Minimum 2 years of multi-family property management experience required.
• Bachelor's degree preferred.
• Must have affordable/tax credit experience.
• Must be willing to work weekends.
• Must have affordable/tax credit experience.
  
  

Physical Demands And Work Environment

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
  
  

Travel Requirements

• Travel up to 10 % of the time.
  
  

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.

#ELIV

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.