Affluent CX Strategist — Senior Associate

JPMorganChase; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase is seeking a Client Experience Senior Associate for the Affluent Banking team in New York. You will lead CX processes and execution, partnering with Product, Branch, and Operations to voice client needs and advocate for an exceptional experience.

The role focuses on identifying high-impact pain points, solving client journeys, and driving end-to-end improvements with a strong emphasis on collaboration and strategic thinking.

Qualifications

• 3+ years in financial services or related CX roles.
• Experience managing CX programs, processes, and improvements.
• Strong communication and cross-functional collaboration.

Responsibilities

• Represent affluent client and banker experience in shared forums.
• Manage the Banker feedback process and drive improvements.
• Develop CX processes from client and employee feedback.
• Synthesize feedback into actionable strategies and recommendations.
• Collaborate across functions to improve key client journeys.
• Prepare business reports, CX highlights, and presentations.

Skills

Project management

Stakeholder management

Communication

CX strategy

Team collaboration

Education

Bachelor's degree or equivalent experience

Job description

JPMorgan Chase is seeking a Client Experience Senior Associate for the Affluent Banking team in New York. You will lead CX processes and execution, partnering with Product, Branch, and Operations to voice client needs and advocate for an exceptional experience.

The role focuses on identifying high-impact pain points, solving client journeys, and driving end-to-end improvements with a strong emphasis on collaboration and strategic thinking.