AFD360 Solution Engineer - Regulated Industries

salesforce.com, inc.; San Francisco (CA); On-site; USD 148,190 - 269,080; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce.com, inc. is seeking candidates for a role focusing on AI CRM and customer success, emphasizing both strategic and hands-on skills. Ideal candidates will partner with customers to enhance AI implementations and drive measurable business impacts through innovative solutions.

Key responsibilities include guiding customers to successful agent production, improving underperforming agents, and enhancing customer capabilities. Requirements include a B.S. in Computer Science and a minimum of 4 years of professional experience.

Compensation ranges from $148,190 to $269,080 annually, depending on various factors, with comprehensive benefits available.

Qualifications

• Minimum of 4 years of professional experience.
• Solid oral, written, presentation, collaboration and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.

Responsibilities

• Partner with customers to shape use cases that deliver measurable business value.
• Diagnose what's broken in underperforming agents and fine-tune to improve accuracy.
• Build customer capability and provide hands-on guidance.

Skills

Communication skills

Teamwork

Problem-solving

Education

B.S. Computer Science

Software Engineering

MIS

Job description

Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About AFD360

AFD360 is a small, high-impact agentic activation team. We engage when customers have purchased Agentforce and Data 360 but haven't yet realized value. We work in the most critical phase of the customer lifecycle - the space between purchase and production - where data readiness, architecture, security and compliance, integration complexity, evaluation, and production hardening consistently prevent customers from seeing results.

Our mission is to prove the path to production, build the customer's capability to sustain and expand it, and hand off cleanly. We remove the blockers that most often stall AI deployments.

What AFD360 is not: We are not an implementation team or a long-term execution owner. We guide, enable, and build the customer's ability to execute agentic use cases so they can sustain and scale independently. We measure success by activation outcomes—agents in production with active usage—not by activity.

We're hiring across two profiles – and the best candidates often blend both:

• Guiders: Expertise in feasibility, activation strategy, orchestration, executive-ready communication, and customer capability development.
• Doers: Skilled at removing hard blockers, hands‑on agent building, grounding and evaluation, production hardening, and navigating integration realities.

Responsibilities

• Prove the path to production – Partner with customers to shape use cases that deliver measurable business value, then define a credible, executable path to a production-grade agent with active usage.
• Optimize underperforming agents – When live agents aren't driving value, diagnose what's broken—instructions, grounding, topics, evaluation—and fine‑tune to improve accuracy, adoption, and business impact.
• Drive production readiness – Lead grounding and evaluation, guardrails, observability, and runbooks so agents earn approval and sustain usage.
• Build customer capability – Provide hands‑on guidance and capability development so customers can run, harden, and expand independently.
• Serve as the expert overlay – Unblock decisions, align stakeholders, and drive coordinated C360 orchestration with clean handoffs to FDE, Professional Services, partners, and Success.
• Close the ATR NCR gap – Accelerate adoption and consumption ramp on agents that are live but not yet scaling.
• Chart the expansion roadmap – Define the “what’s next” plan: next‑best agent, sequencing, dependencies, and the adoption and consumption path that makes expansion inevitable.
• Scale what works – Document winning patterns, equip Regulated Industries teams, and feed learnings back to Product and AI SMEs.

Qualifications

• B.S. Computer Science, Software Engineering, MIS
• Knowledge of related applications, relational databases, and ERP technologies
• Solid oral, written, presentation, collaboration and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied political environments
• Minimum of 4 years of professional experience

Preferred Qualifications

• Salesforce Certifications
• Experience working as an architect, solution engineer, implementation architect or developer in a customer‑facing role that provided differentiated software technology solutions

Compensation

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $148,190 - $269,080 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $162,960 - $295,890 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Equal Opportunity Employer

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.