AFC Senior Systems Technician - 103

MBTA; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

MBTA is seeking an AFC Senior Systems Technician-103 to assist in maintenance and repair of automated fare collection devices across the Bus and Subway system. The role focuses on keeping AFC equipment operational and addressing power or network issues to minimize downtime.

You will troubleshoot defects, repair electronic modules, and support AFC Systems Technicians. Proficiency with Service Now and FareGo data tools is preferred, and the job requires punctuality, safety awareness, and

Qualifications

• High school diploma or GED from an accredited institution.
• Three years of experience diagnosing, repairing, and maintaining electronic and electromechanical equipment.
• Ability to understand and respond to instructions and inquiries in English.
• Must hold a full-time AFC classification under Local 103.
• Massachusetts Journeyman Electrical license.
• Valid driver's license; able to lift 70 lbs.
• Strong organizational and analytical skills.

Responsibilities

• Troubleshoot and correct AFC equipment defects safely and efficiently.
• Repair and maintain AFC equipment at bench level.
• Operate testing equipment to diagnose device and network issues.
• Support AFC Systems Technicians as needed.
• Diagnose and repair electronic modules and PCBs by parts replacement.
• Troubleshoot LAN/WAN issues in stations and facilities.
• Use CCS/FareGo Data to research and correct issues.
• Maintain preventive maintenance records in Service Now.
• Drive company vehicle to job sites and emergencies.

Skills

Troubleshooting

Electrical systems

Reading schematics

English language communication

Education

High school diploma or equivalent

Tools

Service Now

FareGo Data

AFC Central Computer System

CCS/FareGo Data

Job description

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The AFC Senior Systems Technician-103 will assist in the maintenance and repair of all automated fare collection devices and subcomponents and maintain or troubleshoot all power or network problems in the Bus and Subway system.

Duties & Responsibilities

• Troubleshoot and correct AFC equipment defects in a safe and efficient manner as directed by open AFC work orders in Service Now or by AFC management staff.
• Manage the component repair to AFC equipment at the workbench level.
• Perform workbench maintenance on all automated fare collection equipment and components.
• Ensure maintenance, diagnostic and repair work on all AFC equipment and components.
• Assist the AFC Systems Technicians on an as needed basis.
• Repair defective electronic and electromechanical equipment modules, subassemblies, and microprocessor based printed circuit boards through replacement of parts and components.
• Troubleshoot and repair defective electrical boards in workbench facility equipment or power panel boards, circuit breakers, receptacles and/or associated equipment.
• Utilize various testing equipment to conduct diagnostic and functional tests on devices and electrical or network systems connections.
• Perform inspections and tests on equipment to determine operating performance.
• Repair and service all subcomponents of devices.
• Troubleshoot network communications and dataflow to help assess local area network (LAN) and wide area network (WAN) problems in stations and facilities.
• Troubleshoot electrical and mechanical failures in modules, components of microprocessor-based equipment, and electrical systems in the field and workbench.
• Use AFC proprietary software (CCS/FareGo Data) to research and correct issues.
• Perform scheduled preventive maintenance procedures to all fare collection equipment, power panel boards, circuit breakers or associated equipment as required or directed.
• Complete and maintain accurate and timely preventive and corrective maintenance records on Service Now module utilizing company issued tablet.
• Perform repair and maintenance on equipment in a cost-effective and timely manner.
• Respond to company issued cell phone calls, e-mails, and associated messages in a timely manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Respond to emergencies twenty-four (24) hours, seven (7) days per week.
• Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• No direct reports.

Minimum Requirements & Qualifications

• A high school diploma or equivalent (G.E.D.) from an accredited institution.
• Three (3) years of experience in the diagnosis, repair and maintenance of electronic and electromechanical equipment and components.
• Ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc.
• Successful applicant must have English language skills required for the effective performance of the position.
• Hold a current full-time AFC classification covered by the Local 103 contract.
• Valid Massachusetts Journeyman Electrical license.
• Valid driver’s license.
• Able to lift 70 lbs.
• Effective organizational and analytical skills.

Substitutions

• None

Preferred Experience & Skills

• Service Now software experience.
• Electrical training from a technical institute or related technical certificate from an accredited institution.
• Microsoft Office Suite expertise.
• AFC Central Computer System experience.
• FareGo Data experience.

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers And Definitions

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared \"states of emergency\", employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [e-mail] .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.