Aesthetic Scheduling & Client Experience Coordinator

Cosmetic Physician Partners; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Matching

Free/discounted services

Competitive compensation

Job summary

Copper Aesthetics & Plastic Surgery is seeking a Scheduling Coordinator to manage patient appointments, greet clients, and support front-office operations at our Northern Michigan clinic. This full-time, on-site role focuses on optimizing provider schedules and delivering exceptional customer service from inquiry to post-treatment follow-up.

Responsibilities include handling check-in/check-out, coordinating with physicians and staff, processing payments, and maintaining organized digital charts.

Qualifications

• Experience in a medical or aesthetic practice preferred.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency with scheduling and EMR software.

Responsibilities

• Coordinate and manage patient scheduling for consultations, injectables, lasers, facials, follow-ups, and other skin care services while optimizing provider schedules and filling cancellations.
• Deliver exceptional patient service by greeting patients, handling check-in/check-out, answering phones, scheduling appointments, and educating patients on services and appointment preparation.
• Communicate professionally with physicians, nurses, aestheticians, laser technicians, and patients via phone, email, and secure messaging to ensure seamless patient care and scheduling flow.
• Process patient payments, billing, financial quotes, memberships, packages, and no-show/cancellation fees while maintaining accurate patient records and digital charts.
• Support daily clinic operations by managing inventory supplies, completing monthly inventory reconciliation, and maintaining a clean, organized, and professional workspace.
• Assist with front office operations as needed, including resolving scheduling conflicts, accommodating emergency appointments, and ensuring schedules remain fully booked through waitlist and follow-up outreach.

Skills

Organizational skills

Multitasking

Communication skills

Scheduling experience

EMR software

Job description

Copper Aesthetics & Plastic Surgery is seeking a Scheduling Coordinator to manage patient appointments, greet clients, and support front-office operations at our Northern Michigan clinic. This full-time, on-site role focuses on optimizing provider schedules and delivering exceptional customer service from inquiry to post-treatment follow-up.

Responsibilities include handling check-in/check-out, coordinating with physicians and staff, processing payments, and maintaining organized digital charts.