Aerospace Customer Service Leader - Strategy & Ops

Gruppo SKF; New York (NY); On-site; USD 123,000 - 139,000; Full time

Benefits offered by this job

Generous PTO policy

Comprehensive healthcare options

401K program with employer contributions

Tuition reimbursement

Employee discount programs

Job summary

Gruppo SKF is looking for a Customer Service Manager in Falconer, NY. This role is essential in developing a customer service strategy that aligns with customer needs, improving their experience through innovative approaches.

Key responsibilities include supervising operations, managing multiple sites, escalating issues, and enhancing customer satisfaction. Applicants should have at least 5 years of leadership experience and strong customer service principles.

Excellent benefits including a generous PTO policy, 401K with employer contributions, and various health options.

Qualifications

• Minimum 5 years of experience in a leadership role with team building skills.
• At least 2 years of customer service experience in a customer-facing role.
• Ability to travel as needed.

Responsibilities

• Supervise day-to-day operations in the customer service department.
• Handle escalations, address complaints and improve satisfaction.
• Drive finished goods monthly shipments and manage multiple sites.

Skills

Leadership

Customer Service

Analytical skills

Microsoft Office Suite

Organizational skills

Communication skills

Education

Bachelor’s degree in Business or related field

Job description

Gruppo SKF is looking for a Customer Service Manager in Falconer, NY. This role is essential in developing a customer service strategy that aligns with customer needs, improving their experience through innovative approaches.

Key responsibilities include supervising operations, managing multiple sites, escalating issues, and enhancing customer satisfaction. Applicants should have at least 5 years of leadership experience and strong customer service principles.

Excellent benefits including a generous PTO policy, 401K with employer contributions, and various health options.