Advocate-Survivor Services Crisis Line Part Time- Float Hours

Family Resources; Moline (IL); On-site; USD 31,000 - 44,000; Part time

Benefits offered by this job

PTO rollover

401(k) matching

Pet insurance

Phone reimbursement

Mileage reimbursement

EAP

Public service loan forgiveness

Job summary

Family Resources is seeking a dedicated Advocate – Survivor Services Crisis Line staff member in Moline, IL. This part-time, nonexempt role provides crisis intervention and referral support via phone and in person, using an established intake process.

You will maintain confidential files, perform data entry, and coordinate supportive services such as shelter and transportation. The position requires a flexible schedule across days, evenings, overnights, and weekends, with on-call rotations.

Qualifications

• Experience with Data analysis, Excel proficiency, and strong communication skills.
• Need a valid driver’s license and vehicle with adequate auto insurance.
• Must pass motor vehicle record background check.

Responsibilities

• Provide crisis intervention and referral support over the phone and in person.
• Maintain confidential client files and complete documentation.
• Perform data entry and track statistics for client files.
• Coordinate hotel placements and transportation support for clients.
• Provide emotional support and crisis intervention to 24-hour crisis line callers.
• Be part of a 24/7 on-call rotation and cover shifts as needed.

Skills

Data analysis

Excel

Communication

Education

High School Diploma/GED

Job description

We are Family ResourcesFamily Resources is a nonprofit social services agency that was founded in 1849. Our mission is to support successful lives to build strong communities. Family Resources values safety, integrity, trauma-informed care, partnerships, and dignity & respect.Employee Benefits:24-Hour Work Week.Flexible paid time off, including PTO rollover opportunities.401(k) 50% matching up to 10% & financial planning guidance.Pet insurance options.$25.00 cell phone reimbursement.$0.50 mileage reimbursement per mile.Employee Assistance Program (EAP).Other ExtrasWork/Life BalanceEmployer qualifies as a Public Student Loan Forgiveness employerEfficient, Inclusive, Flexible, and Trauma-Informed work environmentManageable workloadsFamily Resources runs purely on an entrepreneurial operating system (EOS).When hiring, we look at the whole body: the Head, the Heart, and the Briefcase for hiring success. When we hire, we ensure you:Are you the “Right Person for the Right Seat?”You get it, want it, and have the capacity to do it.Your values align with the agency’s values.With EOS Living, Your Ideal Life Means:Doing what you love – “spending your days doing things you love and are great at – things you do that give you energy and that you’re passionate about.”With people you love – “being with people you really love being around, who are enjoyable and uplifting, and with whom you can be your authentic self.”Making a huge difference - “making a huge impact and leaving a legacy, whether it’s with the world, your employees, clients/customers, family, friends, or yourself.”Being compensated appropriately - “making as much money as you want by providing value to others, helping them get what they want.”With time for other passions – “Having time to pursue the other activities you’re passionate about in your personal life.”Operate by managing and strengthening the 6 key components – Vision, People, Data, Issues, Process, and Traction.Individuals who thrive at Family Resources include those who:Live our values. Understand that this isn’t just a job. The work is about trying to change ourselves and the communities we live in.Engage in self-reflection for personal growth.Are self-advocates. Balance respecting leadership with proactively bringing up conversations about organizational needs.Have some humility and know that no one person has all the answers.Be Patient.Values feedback.Can work as part of a team and move work forward independently.Draw on both lived experience and knowledge that comes from reflection, conversation, and research in carrying out their job duties.Qualifications:Education Required: OpenEducation Preferred: High School Diploma/GEDExperience Required: Experience with Data analysis, Excel proficiency, and strong communication skills.Experience Preferred: Answering a high-call-volume phone line; quality/compliance in a human service organization is a plus.A valid driver’s license in good standing and a vehicle with appropriate auto insurance are required. Must be able to pass the motor vehicle record background check.Position SpecificsThis position includes a dynamic schedule with a mix of days, evenings, overnights, and weekend shifts. Candidates with open availability and flexibility to work across multiple shift times will thrive in this role. We value dependable team members who are ready to support our 24/7 operation.Nonexempt hourly position.$27.05 per hour.Part-time benefits are offered.Location: Moline, ILOn-call rotations are required.Position DetailsThe Advocate – Survivor Services Crisis Line will provide crisis intervention and referral support by both phone and in person, using an established screening and intake process. This role will perform a variety of functions which involve the activities of the various programs and departments in the agency, including skilled clerical work and work of an extremely confidential nature. The position will be expected to provide coverage for other office support staff at any location as part of the team.Key responsibilities for this position include providing quality improvement support services on projects assigned by the Effectiveness and Quality Department, internal and external customer support, providing complete and timely documentation as required, and participating with and overseeing the file requirements based on program expectations. The position will initiate and maintain confidential client files, perform data entry, and track statistics regarding client files. This position will provide case management, coordinate hotel placements, immediate Sheltering and related supportive services, complete phone-based intakes, arrange and identify transportation and food supports, and provide emotional support. In addition, this position will provide emotional support, crisis intervention, and emergency shelter assessments to callers on the 24-hour crisis line and will participate in a 24-hour on-call rotation.This position requires reliable transportation and proof of auto insurance. These responsibilities are carried out under the direction of the Supervisor - Sheltering & Housing. This position requires a flexible schedule that may include working nights/days, weekends, and holidays.As a member of Family Resources, you will have an EOS leader who:Gives clear directions.Ensures you have the necessary tools.Acts with the greater good in mind.Delegates appropriately.Takes time to truly understand your role and how you can help the company.Makes their expectations clear.Communicates well.Has effective meetings.Meets one-on-one with you one time per month.Rewards and recognizes your performance.