Advocacy Coordination Team Specialist

Sedgwick Claims Management Services Ltd; Chicago (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k and matching

PTO

Disability and life insurance

Employee assistance

Flexible spending or health savings

Other additional voluntary benefits

Job summary

Sedgwick is seeking a Claims Coordinator to actively research, resolve, and administer escalated inquiries for disability, FMLA, and related leaves. You will apply regulatory requirements, review medical information, and support accurate claims processing from our Chicago center.

The role requires strong communication with claimants, HR managers, and clients, careful documentation, and the ability to work within established procedures to achieve timely one-call resolutions.

Qualifications

• High school diploma or GED required; bachelor's preferred.
• 3 years claims experience, with disability claims preferred.
• Strong knowledge of ERISA, FMLA, ADAAA.

Responsibilities

• Make independent claim determinations on complex claims.
• Analyze and authorize leave, accommodation, disability, and statutory claims.
• Enter and adjust payments and research claim payments.
• Communicate with claimants, HR managers, and clients.
• Facilitate resolution with one-call resolution goal.
• Ensure proper claim coding and documentation.
• Review medical information to determine disability.
• Inform claimants of required documentation and timelines.
• Maintain client relationships and meet SLAs.
• Adhere to quality programs.

Skills

ERISA regs

FMLA knowledge

Disability procedures

MS Office

Analytical thinking

Decision making

Teamwork

Interpersonal skills

Medical terms

Call handling

Education

HS diploma

Bachelor's degree preferred

Tools

SMART system

SIR system

GAIN system

TAMS

Juris

viaOne Express

mySedgwick

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Advocacy Coordination Team Specialist

PRIMARY PURPOSE:

Actively researches, resolves, and administers escalated inquires for all lines of business, including but not limited to Family Medical Leave (FMLA), complex paid and unpaid state, military, and company-specific leaves, accommodations, disability and statutory claims. Provides excellent customer service displaying care and empathy to callers regarding claims and executes technical and jurisdictional requirements for accurate claims processing, benefit review and interpretation of regulations, financial payment processing, and error correction of complex or high exposure claims.

All candidates must live near one of our centers of excellence: Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Makes independent claim determinations, based on the information received, to approve complex claims or make a recommendation to team lead to deny claims based on the requirements.
• Analyzes and authorizes leave, accommodation, disability, and statutory claims and determines benefits due pursuant to client plans, and state and federal regulations.
• Enters and adjusts payments and evaluates file interface to support payment research and resolution.
• Communicates clearly and professionally with claimant and client on all aspects of the claims process including claim approval, decision authority level to move the call forward, and issue resolution by phone, written correspondence and/or claims system.
• Facilitates claim resolution and handles escalated calls with claimant, human resources managers, treating physician’s office, client, or others with a goal of one-call resolution.
• Ensures claims files are coded correctly and that adequate documentation is in the claim.
• Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan and takes all necessary action to manage claims process to completion.
• Informs claimants and client of documentation required to process claims, required timeframes, payment information and claims status.
• Determines benefits due, makes timely and accurate claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
• Maintains professional client relationships and adheres to client specific requirements such as service level expectations, regulatory requirements, and reporting.
• Meets the organization’s quality program(s) minimum requirements.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.

Experience

Three (3) years of related experience or equivalent combination of experience and education required to include two (2) years of disability claims experience. Experience with SMART, SIR, GAIN, or other HR systems preferred. Experience with TAMS, Juris, viaOne express, and mySedgwick preferred for internal candidates.

Skills & Knowledge

• Knowledge of ERISA regulations, state and federal FMLA, ADAAA, Social Security application procedures, required offsets and deductions, and disability procedures
• Working knowledge of medical terminology and duration management
• Proficient computer skills including working knowledge of Microsoft Office
• Exemplary call handling and de-escalation skills
• Excellent interpersonal communication skills, oral and written
• Analytical, interpretive, and critical thinking skills
• Effective decision-making
• Ability to manage ambiguity
• Strong organizational and multitasking skills
• Ability to exercise judgement autonomously within established procedures
• Ability to work in a team environment
• Ability to meet or exceed performance competencies as required by program

WORK ENVIRONMENT

Required to adhere to a set schedule with established break times. When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required. Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $23.50 USD Hourly.

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com