Advisor Services Team Leader

AssetMark; Phoenix (AZ); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flex Time Off

401K Employer Match

Medical/Dental/Vision

HSA Employer contribution

Volunteer Time Off

Career Development

Fitness Reimbursement

Hybrid Schedule

Job summary

AssetMark is seeking an Advisor Services Team Leader to supervise a team of Advisor Services Specialists, providing real-time support to Financial Advisors and overseeing new client and account setup and changes. The role supports a hybrid schedule with proximity to Phoenix, AZ or Chicago, IL offices.

The ideal candidate will have a Bachelor’s degree or equivalent and at least five years in financial services, with strong communication skills and a results-driven coaching mindset.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum of 5 years financial services industry experience.
• Series 6 securities license preferred.

Responsibilities

• Coach, mentor and develop team members.
• Direct day-to-day operations to meet service levels.
• Communicate needs of direct reports and manage KPIs.
• Provide hands-on training and identify opportunities.
• Evaluate associates to develop high performers.
• Lead process improvements and service initiatives.
• Collaborate with other teams to implement solutions.

Skills

Team leadership

Coaching

KPI management

Client service

Education

Bachelor's degree or equivalent experience

Job description

Job Summary

Job Description: The Advisor Services Team Leader oversees a team of Advisor Services Specialist who provide real-time support to Financial Advisors including new client and account set-up procedures and account change request support. The Team Leader will also be responsible for fostering a learning organization and a performance-based culture while building, energizing, and developing strong organizational talent and displaying a disciplined approach to metrics, scorecards, and performance-based coaching We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ or Chicago, IL offices.

Responsibilities

• Coach, mentor and develop team members
• Actively directs and controls the day-to-day operations and activities of their team to meet Service Levels
• Promotes ownership and accountability amongst associates and peers
• Clearly communicates what is needed of direct reports and has strong performance and KPI management
• Execute “hands on” training and assists with identifying areas of opportunity
• Actively evaluating associates across the team to identify and foster the development of high performers
• Drives high team engagement and utilization
• Emphasis on Learning & Development for associates
• Provides flex coverage in phone queue when applicable
• Service Excellence / Process Improvements
• Continually evaluates departmental processes for improvement opportunities and owns implementation/project
• Provides frequent and timely updates to Manager on firm-wide initiatives, training and action plans for upcoming launches
• Considers risk and manages it with appropriate communication and actions
• Key Contributor in working with the broader Operation and Service Teams on any major Departmental or Company Initiatives
• Supports Manager’s team vision, strategy and serves as a role model for team
• Provide exceptional service to our Financial Advisors and Internal Customers
• Develop strong and trusting relationships with Advisors and Sales members
• Assist with escalations and resolution to negative Client Experiences (CE)
• Deliver on team Service Level
• Lead projects to improve processes and develop new services
• Collaborates with Process Excellence team to most effectively manage service team
• Work with other departments and managers to request, manage and implement solutions

Required Qualifications

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years financial services industry experience required

Preferred Qualifications

• Strong verbal and written communication skills
• Must be comfortable exercising judgment, evaluating a situation and making a decision
• Able to travel between geographical locations
• Flexibility to work various schedules depending on department needs
• Minimum of Series 6 securities license required

Who We Are & What We Offer

AssetMark’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors’ businesses are running at their best and a comprehensive suite of investment solutions. AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients. AssetMark’s culture is driven by our mission and connected by our values; Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.

Values

Heart. Client Success. Integrity. Respect. Excellence.

Our values are how we show up every day. We believe in: Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what’s right, always. Even when it’s hard. Collective Respect, in being authentic, inclusive and valuing all voices while winning together. Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.

Culture & Benefits

• Flex Time Off or Paid Time/Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.

Compensation

The Base Salary range for this position is between $75,000-$85,000. This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered.

We are unable to provide visa sponsorship for this position.

Additional Company Information

AssetMark is a fast‑growing financial technology company changing the game for advisors and their clients. If you are searching for a challenging, rewarding, and evolving career, you have come to the right place. We offer competitive salaries, full benefits, and excellent opportunities for growth. To learn more about us, visit our website.