Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

Tyson Foods; Carthage (MS); On-site; USD 28,000 - 48,000; Full time

Job summary

Tyson Foods in Carthage, MS, is seeking an HR Helpdesk Associate to provide process and transactional support for HR systems. You will be the first point of contact via ServiceNow, chat, and phone, handling high-volume walk-up inquiries and first-level requests.

This role operates on the 2nd shift (1 PM–10 PM) at the Carthage plant with no remote hours. Duties include data updates, LOA support, and SLA-driven tasks, collaborating with People Operations to meet KPIs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a customer support role and data entry experience.
• Proficient in Microsoft Excel, Word and PowerPoint; HR systems knowledge is a plus.
• Strong communication skills, both verbal and written.
• Ability to multi-task, stay organized, and work in a fast-paced environment.
• Customer service mindset with attention to detail and problem-solving ability.

Responsibilities

• Provide basic navigation support for routine HR-related inquiries.
• Review and update key business processes and master data.
• Collaborate with People Operations to meet service level goals and KPI targets.

Skills

Customer support

Data entry

Communication

Excel

Word

PowerPoint

Attention to detail

Teamwork

Problem solving

Education

Bachelor's degree or equivalent

Tools

SAP/HR

Workday

Job description

Job Details

MUST SIT AT CARTHAGE, MS (CHOCTAW) PLANT. NO REMOTE HOURS: 1PM – 10PM

Job Details

MUST SIT AT CARTHAGE, MS (CHOCTAW) PLANT. NO REMOTE HOURS: 1PM – 10PM

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or elevate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Relocation Assistance Eligible

No

Work Shift

2ND SHIFT (United States of America)

Pay Range/Rate

$20.67 - $35.10

Incentives

• Annual Incentive Plan: No
• Long-Term Incentive Plan: No

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.

Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.