Manager, Advertising Technology & Revenue Enablement

Mastercard; Purchase (NY); On-site; USD 125,000 - 207,000; Full time

Job summary

Mastercard is seeking an Advertising Revenue Systems Manager to drive the lead-to-cash systems for our Commerce Media group. You will oversee Salesforce-based tools, integration with SAP/Tableau and productivity suites, improving usability and delivering enhancements for advertising business users across multiple personas.

You will coordinate with product, engineering and data teams to gather requirements, define stories, and test updates while guiding adoption campaigns and training

Qualifications

• BS/BA degree or combination of experience and formal education.
• Experience building and supporting Advertising business lead-to-cash systems with an Advertising portal front end and Order Management backend preferred.
• Experience driving large-scale systems initiatives including onboarding CRM, Order Management, Lead-to-Cash stack, productivity tools, business integration and M&As.
• Solution Architecture skillset exposure bringing a variety of technology together for a unified experience.
• Relevant experience (e.g. Product Owner/Manager, Manager/Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing management.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Experience implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred).
• 5+ years of relevant professional experience, with suitable educational qualifications.
• Strong project management, stakeholder management and communication skills.
• Keen analytical and proven problem-solving skills with a detail-driven and results-oriented approach.

Responsibilities

• Drive both large and incremental systems improvement efforts for Commerce Media across tools and platforms.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best-in-class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams to test, validate and implement.
• Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the systems' user base.
• Provide technical and process support for inquiries on systems and processes related to Commerce Media / Advertising business tools.
• Support investigation and resolution of issues, concerns and general requests.
• Conduct periodic Quality Control checks and Data Audits.

Skills

Project management

Stakeholder mgmt

Communication skills

CRM experience

Requirements gathering

Cross-functional collaboration

Technical liaison

Revenue Ops systems

Education

BS/BA degree

Tools

Salesforce

Order Management

Tableau

MS Copilot

Confluence

Alteryx

Seismic

Job description

Title and Summary

Advertising Revenue Systems Manager

Overview

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.

The Advertising Revenue Systems Manager will drive systems projects for our Commerce Media group to build a best in class tech stack lead to cash along with design and adoption of productivity tools that serve the internal advertising business users across various personas. Within the existing and new tools this person will improve usability, increase business efficiencies, and deliver enhancements and fixes to the systems. Additionally, support will include the execution of adoption campaigns, implementation of data improvement efforts, discovering and defining AI use cases, reporting, and assisting with testing updates and training initiatives. Our primary set of solutions sit on Salesforce.com and associated SaaS solutions that integrate into the sales process including but not limited to Marketing Cloud, Outreach, CPQ, Ironclad, Seismic, Certinia PSA, CSG and Order Management builds pushing data into tools such as SAP, Oracle, SingleView, Tableau, and our Customer Advertising Platform. We also have productivity tools such as MS Copilot, Alteryx, Seismic, Confluence, Outreach, Qualtrics that could be used to mobilize productivity of our Commerce Media user base.

Role

• Drive both large and incremental systems improvement efforts for Commerce Media across tools and platforms
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
• Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the systems' user base.
• Provide technical and process support for inquiries on systems and processes related to Commerce Media / Advertising business tools
• Support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits

All About You

• BS/BA degree or combination of experience and formal education
• Specific experience building and supporting Advertising business lead to cash systems with an Advertising portal front end and Order Management backend preferred.
• Experience driving large scale systems initiatives including onboarding CRM, Order Management, Lead to Cash stack, productivity tools, business integration and M&As
• Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
• Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing management and business inquiries.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred)
• 5+ years of relevant professional experience, with suitable educational qualifications
• Strong project management, stakeholder management and communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach

Preferred Qualifications

• Business acumen on sales and revenue related operations such as CRM, Order Management, revenue recognition or billing
• Experience managing key client relationships is a plus

EEO Statement

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Compensation and Benefits

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

• O'Fallon, Missouri: $109,000 - $180,000 USD
• Atlanta, Georgia: $109,000 - $180,000 USD
• Purchase, New York: $125,000 - $207,000 USD