Advertising Operations Specialist

Spectrum Reach; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Spectrum Reach in Charlotte, NC, seeks an Advertising Operations Specialist to support nationwide ad order entry, ensuring accuracy and timely delivery. You will collaborate with Account Executives, Sales and technical staff to optimize schedules and drive revenue recovery.

The role emphasizes strong Excel/Office skills, office environment experience, and the ability to manage deadlines while delivering high-quality customer service across internal and external stakeholders.

Qualifications

• Experience in an office environment is highly preferred.
• Experience in Media is a plus.
• Proficiency in Microsoft Office, especially Excel, Word and Outlook.
• Understanding of general ad sales order entry practices.
• Ability to maintain high levels of support for internal and external customers.
• Capable of working under deadline pressures.
• Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations.
• Proficient in writing reports, business correspondence and procedure manuals.
• Effective presenter and communicator with managers, clients and customers.
• Familiarity with traffic systems and sales automation software is a plus.

Responsibilities

• Coordinate accurate and timely entry of advertising orders across Spectrum's network.
• Communicate advertising operations functions and capabilities to internal and external customers.
• Monitor ad schedules and exception reports, collaborating with Account Executives to recover lost revenue.
• Track client tapes and maintain records for both paperwork and electronic orders using Spectrum's traffic system.
• Assist Account Executives, Sales Management and technical staff in diagnosing schedule delivery issues.
• Ensure correct application of advertising copy to all orders in partnership with Account Executives.

Skills

Communication

Time management

Customer service

Team collaboration

Education

Bachelor’s degree or equivalent work/education

Tools

Microsoft Excel

Microsoft Word

Outlook

Traffic systems

Sales automation software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach® provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.

Summary

The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience.

Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes. Spectrum Reach’s Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you’ll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders.

Duties & Responsibilities

As an Advertising Operations Specialist at Spectrum, you will support order entry for advertising schedules nationwide, ensuring accuracy and timely completion. Your efforts will help streamline workflows and support teams in delivering effective advertising solutions for clients, making a direct impact on customer satisfaction and business results.

• Coordinate accurate and timely entry of advertising orders across Spectrum's network
• Communicate advertising operations functions and capabilities to internal and external customers
• Monitor ad schedules and exception reports, collaborating with Account Executives to recover lost revenue
• Track client tapes and maintain records for both paperwork and electronic orders using Spectrum's traffic system
• Assist Account Executives, Sales Management and technical staff in diagnosing schedule delivery issues
• Ensure correct application of advertising copy to all orders in partnership with Account Executives

Qualifications

• Experience working in an office environment highly preferred
• Experience in Media a plus
• Proficiency in Microsoft Office, especially Excel, Word and Outlook
• Understanding of general ad sales order entry practices
• Ability to maintain high levels of support for internal and external customers
• Capable of working under deadline pressures
• Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations
• Proficient in writing reports, business correspondence and procedure manuals
• Effective presenter and communicator with managers, clients and customers
• Familiarity with traffic systems and sales automation software a plus

EDUCATION

Bachelor’s degree or equivalent work and/or education experience

ATF106 2026-78328 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.