Adventureland Park - Security Dispatcher

Herschend Family Entertainment; Altoona (IA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible schedule

Free park admission

Invitations to events

Job summary

Adventureland Park in Altoona, IA is seeking a Security Dispatcher to manage in-park communications, two-way radio operations, and emergency coordination across public safety teams.

Requirements include a high school diploma and at least 1 year as a dispatcher; fluent English; bilingual skills a plus. You will be reliable, detail-oriented, and able to multitask in a fast-paced environment.

Qualifications

• High School diploma or GED; 1+ year dispatcher experience preferred.
• Fluent in English; bilingual skills (e.g., Spanish) a plus.
• Ability to multitask in a fast-paced environment and communicate clearly.

Responsibilities

• Operate radio and paging systems; transmit and receive messages.
• Direct security, law enforcement, and EMS requests to appropriate agencies.
• Maintain logs and input data into dispatch software for reports.
• Coordinate in-park communication and emergency responses with responders.

Skills

Dispatcher experience

English fluency

Attention to detail

Communication skills

Education

High School diploma

GED acceptable

Tools

Microsoft Office

Two-way radios

Computerized dispatch system

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Security and Communications Dispatcher operates a complex communication system for Adventureland responds to emergency and administrative calls and dispatches public safety and public service personnel and equipment. This position is responsible for directing in-park communication calls, in-park radio traffic, and emergency communication coordination.We are currently looking for a:Adventureland Park - Security DispatcherRoles & Responsibilities:General Communication :Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information as required .Receive s and transmit park transmissions via Two-Way RadiosOperates a telephone console; receives and relays messages; directs requests for assistance for security, law enforcement, and EMS to the appropriate agency ; prioritizes calls for service and dispatches in an appropriate order .Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; performs tests of emergency communications equipment.Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination .Receives and directs messages, inquiries, and information requests from the public to the appropriate source .Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, e mail, faxes, word processing software, copiers , time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.Follow standard operating procedures for the park location, as well as Parques Reunidos / Palace Entertainment.All other duties assigned by leadership.Emergency Services:Contact local law enforcement personnel when circumstances warrant.Report and dispatch on security incidents and threatsOversees and report on security surveillanceMaintains and review security records; periodically report on trends, anomalies, and concernsMaintain s accurate and professional communications with emergency responders during emergencies.Ability to perform first aid and basic emergency via medical dispatch proceduresAssists with developing incident reports for emergencies .Education and Experience:High School diploma, GED, or equivalent; Equivalent work experience will also be considered1+ year of previous experience as a dispatcher, highly desiredLanguage: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.Requirements:Must be at least 1 6 years of age to comply with Iowa Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysMust have reliable transportation to and from your scheduled shiftAbility to address multiple tasks and priorities in a fast-paced environmentAbility to effectively and accurately communicate with external first responders and emergency personnelAbility to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computersMust possess e xcellent observation, interviewing, listening, and note-taking skillsMust have the ability to safeguard confidential park informationMust be willing to learn and comprehend s tate and local laws related to civil and criminal proceduresMust have the ability to always remain alert and vigilantMust be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and OutlookMust possess effective interpersonal skills needed to tactfully deal with other people ( both public and hosts ) and handle tense situations in a calm and professional mannerAbility to read and comprehend fine print on documents and computerized screensAbility to understand and carry out verbal and written instructionsMust possess strong attention to detail needed for accurate data entry, report writing, and verbal communicationPhysical Requirements:Ability to remain sedentary for extended periods of time throughout the entirety of the shiftFrequent sedentary motion, while sitting and utilizing computer , cameras, or communication equipmentAbility to stand or walk long distances throughout the park, when neededAbility to occasionally stoop, twist, kneel, bend, squat, or reach above shouldersAbility to carry, push, pull, lift, and hold objects weighing 30 pounds or moreAbility to see details of objects that are more than a few feet awayWorking Conditions:This role will be predominantly based in an office setting with some exposure to all other indoor and outdoor park environmentsFast-paced environment with constantly shifting priorities and challengesSubject to constant repetitive motionSubject to frequent interruptions and requests that may require reprioritization of activitiesWorking at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host , you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!Team member benefits:Adventureland Perks & Benefits:Flexible scheduleAbility to cross-train and learn unique skills across various departmentsFree admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days offInvitations to exclusive company-sponsored host events throughout the seasonWe’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland . Apply today!Do not miss the chance to spark your career now!