Adventureland Park - Food & Beverage Intern (Management)

Splish Splash Water Park; Altoona (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Cross-training across departments

Free park admission for you and select

Host events

Job summary

Adventureland Park seeks an energetic Food & Beverage Intern (Management) to support the F&B department during the summer season. You will oversee hosts, assist department managers, and help develop leadership, communication, and management skills through close collaboration with department heads and guests.

Successful candidates are recent graduates or current undergraduates in Hospitality, Business, or Event Management, with strong English and customer-service skills; bilingual abilities are a

Qualifications

• Fluent English required; Spanish or another language is a plus.
• Recent graduate or 2+ years undergrad in Hospitality, Business Management, Event Management, or related major.
• Experience in customer-facing roles preferred; amusement park experience a plus.

Responsibilities

• Oversee a large number of hosts within the F&B department and multiple venues.
• Lead by example and model Adventureland’s values.
• Mentor and coach team members; backfill F&B positions as needed.

Skills

Fluent English

Spanish (plus)

Education

Recent graduate or 2+ years undergrad in Hospitality / Business / Event Management

Tools

MS Excel

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

If you want to learn operations, people skills, and business leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Food & Beverage (F&B) department of an amusement park. The student will have the opportunity to develop and extend leadership, communication, and management skills through extensive contact with department heads, supervisors, hosts, and guests. This position involves quickly developing the experience, competence, and confidence to oversee the entire department.

It is difficult to describe all the challenges that the student will solve during the summer and all the benefits from which they will derive. Every student that has served as an intern has experienced both tremendous personal and professional growth.

We are currently looking for a:

Adventureland Park - Food & Beverage Intern (Management)

Roles & Responsibilities:

Supervisory Duties:

• Oversee a large number of hosts within the F&B department, numerous F&B venues, and multi-million dollars of sales revenue

• Lead by example, attitude, and as a representation of Adventureland’s core values

• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being given in accordance with Iowa law

• Assist with team scheduling, timekeeping, and tip allocation activities

Departmental Duties:

• Lead and complete special projects to improve process and operational efficiencies

• Develop the knowledge, experience, judgement, and confidence to perform the duties of an F&B Manager

• Provide operational and administrative support for all aspects of the F&B department

• Participate in all aspects of F&B preparation and sales during peak times

• Establish meaningful working relationships with new and returning managers and hosts

• Complete daily documentation, including daily schedules, checklists, time/temperature logs, tracking forms, and host records

• Identify new opportunities for improving sales and marketing growth in F&B

• Assist with Point-of-Sale (POS) maintenance, including database programming and troubleshooting

• Ensure regulatory compliance and standards enforcement, including Labor Department regulations and food safety practices

• Participate in and conduct weekly department planning meetings

• Work directly with department heads to accomplish tasks

• Assist with the set-up of special events (e.g. Oktoberfest and Phantom Fall Fest)

• Participate in social activities with over one hundred international college students

• All other duties as assigned by leadership

Education and Experience:

• Recent graduate or at least 2+ years undergraduate study in Supply Chain, Hospitality, Business Management, Event Management, or a related major.

• 1+ years of previous work experience, preferably in a related role

• Previous amusement park, theme park, or waterpark experience highly desired

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close

• Ability to lead and motivate assigned teams of hosts

• Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Must be able to speak with guests directly when other F&B leadership is not present

• Must remain focused on compliance with all state and local F&B safety regulations

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Ability to follow direction, multi-task, and work as part of a team as well as independently

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

• Must be proficient in Microsoft Excel, Word, and Power Point.

• Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred

• Ability to handle private and confidential information with highest discretion

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment

• Ability to withstand heat and humidity from the food preparation equipment

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be based in both an office setting as well as other indoor and outdoor park locations

• Subject to frequent interruptions and requests that may require reprioritization of activities

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to high noise levels, flashing lights, and heavily populated environments

• May be required to participate in onsite and offsite special events

Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits:

Adventureland Perks & Benefits:

• Flexible schedule

• Ability to cross-train and learn unique skills across various departments

• Free admission to Adventureland Theme Park/Waterpark and select parks on your days off

• Invitations to exclusive company-sponsored host events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland.