Adventureland Park 2027 - Security Screener

0911 Festival Fun Parks, LLC; Adventureland (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

0911 Festival Fun Parks, LLC is hiring Security Screeners for Adventureland to maintain a safe and enjoyable environment for guests and hosts. You will operate metal detectors, conduct bag checks, and provide courteous service while staying calm under pressure.

Ideal candidates have a High School diploma or GED, 1+ year security experience preferred, and fluent English. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Ability to read, write, and speak fluent English; bilingual skills are a plus.

Responsibilities

• Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park.
• Maintain a courteous and professional demeanor while interacting with guests during the screening process.
• Monitor and report any suspicious activity or security breaches to the appropriate authorities.
• Assist in emergency situations by following established protocols and providing clear instructions to guests and staff.
• Address and resolve any guest concerns related to security in a calm and efficient manner.
• Collaborate with other security team members to ensure a coordinated response to incidents.
• Maintain records of incidents, security checks, and items confiscated during screening.
• Prepare detailed reports as required by park management.
• Work with park team to ensure a safe and enjoyable environment for all guests.

Skills

Fluent English

Customer service

Education

High School diploma or GED

Criminal Justice related college degree (desirable)

Tools

Cameras

Radios

Computers

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Adventureland, our Security Screeners play a crucial role in maintaining a safe and enjoyable environment for both guests and hosts. The ideal candidate will possess a keen eye for detail, strong problem-solving skills, and the ability to remain calm under pressure. Responsibilities include processing guests through our metal detectors and conducting bag checks to prevent the entry of any illegal or unauthorized items into the park.

Roles & Responsibilities:

Job Duties & Responsibilities:

• Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park
• Maintain a courteous and professional demeanor while interacting with guests during the screening process
• Monitor and report any suspicious activity or security breaches to the appropriate authorities
• Assist in emergency situations by following established protocols and providing clear instructions to guests and staff
• Address and resolve any guest concerns or issues related to security in a calm and efficient manner
• Collaborate with other security team members to ensure a coordinated and effective response to incidents
• Maintain accurate records of incidents, security checks, and any items confiscated during the screening process
• Prepare detailed reports as required by park management
• Work closely with other security personnel and other park team members to ensure a safe and enjoyable environment for all guests
• Participate in regular training sessions to stay current on security protocols and procedures
• Provide excellent customer service by assisting guests with directions, information, and any other needs they may have
• Uphold the park's standards of hospitality and ensure a positive experience for all visitors
• All other duties assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent
• College degree in Criminal Justice or related discipline desired; Equivalent work experience will be considered
• 1+ year of previous security or related experience highly desired

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away

Working Conditions:

This role is predominantly based in an outdoor park setting with some exposure to indoor environments