Adventure Park Team Lead

Urban Air; Glen Allen (VA); On-site; USD 20,664 - 23,419; Full time

Job summary

Urban Air Adventure Parks in Glen Allen, VA is seeking hard-working individuals for Park management roles. You will open and close the Park on scheduled weekdays and weekends, promote team culture among staff and guests, oversee on-site personnel, and monitor maintenance and inventory to ensure safe operations.

The position offers $15-17 per hour, requires a High School Diploma and supervisor experience, and emphasizes equal opportunity employment and a strong team environment.

Qualifications

• High School Diploma, some College preferred.
• Prior supervisor-level experience.
• Proven conflict management skills.
• Ability to communicate clearly and effectively in all situations.
• Ability to work nights and/or weekends.

Responsibilities

• Open and close the Park on specified weekdays and weekends.
• Promote team culture throughout the Park (both employees and customers).
• Monitor on-site staff.
• Monitor proper maintenance and inventory of the Park and its equipment.
• Promote safety for employees and customers.

Skills

Customer service

Team leadership

Conflict resolution

Clear communication

Night/weekend availability

Education

High School Diploma

Some College preferred

Job description

We are looking for hard working, responsible, light-hearted individuals with strong customer service skills. A strong team environment is crucial for our business and we need site managers who will embrace and promote that type of workplace.

Our Management Team is trained to learn every nuance of the business, so whether you’re creating an award-winning birthday party experience, hosting a corporate event, or overseeing a Teen Night, we’ll provide you with the tools and knowledge necessary to ensure the success of your store!

Pay Range: $15-17 per hour.

RESPONSIBILITIES

• Open and close the Park on specified weekdays and weekends.
• Act as the Manager on Duty and oversee the Park's daily operations.
• Promote a positive team culture among employees and create a welcoming environment for guests.
• Handle guest concerns, complaints, refunds, and other issues professionally and appropriately.
• Monitor the cleanliness, organization, maintenance, and overall appearance of the Park.
• Assist with training, coaching, and development of team members.
• Monitor proper maintenance and inventory of the Park and its equipment.
• Promote safety for employees and customers.
• Ensure attractions, café, front desk, parties, and other departments are operating according to business needs.
• Assist with birthday parties, special events, and other Park programs as needed.
• Communicate important operational updates, incidents, and team member concerns to the GM/AGM.
• Follow all company policies and procedures and hold team members accountable to the same standards.
• Perform other duties as assigned by the GM/AGM.

SKILLS AND QUALIFICATIONS

• Must have open availability Friday-Sunday.
• Must be available to work nights, weekends, holidays, and assigned opening/closing shifts.
• High School Diploma, some College preferred.
• Previous leadership or supervisory experience preferred.
• Strong communication and customer service skills.
• Proven conflict management skills
• Ability to communicate clearly and effectively in all situations
• Ability to work nights and/or weekends

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Glen Allen is an equal opportunity employer.