Advanced Technical Diagnostic Specialist

Intuitive; Sunnyvale (CA); On-site; USD 50,971 - 81,278; Full time

Job summary

Intuitive Surgical, Inc. is seeking an Advanced Technical Diagnostic Specialist in Sunnyvale, CA for an evening shift.

This fully onsite role focuses on supporting service readiness for new products and transferring them to sustaining teams, working with engineering during assembly, documentation, and testing of new processes. The position requires strong electromechanical troubleshooting, experience with test equipment, GMP/GDP knowledge, and ERP systems.

Qualifications

• 6–8 years of technical experience.
• Proven ability to identify, troubleshoot, and propose solutions to electromechanical failure modes.
• Effective use of troubleshooting and measurement equipment like oscilloscopes, multi-meters, function generators, test platforms.
• Familiarity with GMP, GDP, and Quality Systems Regulations.
• Familiarity with Six-Sigma methods and ability to apply LEAN concepts.
• Experience with ERP systems (Agile, SAP, e.g.).
• Excellent communication and technical documentation skills.
• Self-starter and motivated to work in a fast paced and dynamic environment.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.
• Ability to travel up to 10% of the time.

Responsibilities

• Enterprise subject matter expert capable of solving highly complex technical issues and influencing organizational practices.
• Return Material Authorization (RMA) line support for FA, Repair, and Final Test of products.
• Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
• Provide process feedback to the engineering, service, and training teams.
• Assist with continuous improvement and update of Service RMA procedures.
• Support qualification process for equipment, fixtures, and tooling.
• Support training of Service Operations Technicians within mechanical and electronic assemblies.
• Maintain 6S standards in assigned work areas.
• Other duties as assigned by management/supervisors.

Skills

Technical troubleshooting

Oscilloscopes and multimeters

Electromechanical repair

Communication skills

Documentation

MS Office

Travel up to 10%

Education

Associate's Degree in Engineering

Bachelor's Degree in Engineering

Tools

ERP systems (Agile, SAP)

Six Sigma knowledge

CAD software

Job description

Advanced Technical Diagnostic Specialist

• Full-time
• Shift: Evening
• Max. Salary Region 2: 50 USD
• Max. Salary Region 1: 59 USD
• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Min. Salary Region 1: 44 USD
• Global Job Level (HCM): Support 4 (4)
• Min. Salary Region 2: 37 USD

Primary Function of Position

Intuitive Surgical, Inc. produces the da Vinci® Surgical System, a minimally invasive robotic surgery system that uses highly complex mechanics, replaceable instruments and accessories, and enhanced three-dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Technical Diagnostic Specialist is responsible for supporting Service readiness for all incoming new products and for the transfer of products and processes to sustaining teams. This position works closely with engineering teams during the assembly, documentation, and testing of new products and processes. This position is directly responsible for executing test protocols, documenting results, evaluating new manufacturing process instructions, and providing feedback to engineering and manufacturing operations. In addition, the engineering technician assists with developing and maintaining tooling, fixtures, and a clean, well-organized workspace. A strong sense of shared responsibility and shared reward is required as well as a commitment to high product quality.

• Enterprise subject matter expert capable of solving highly complex technical issues and influencing organizational practices.
• Return Material Authorization (RMA) line support for FA, Repair, and Final Test of products.
• Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
• Provide process feedback to the engineering, service, and training teams.
• Assist with continuous improvement and update of Service RMA procedures.
• Support qualification process for equipment, fixtures, and tooling.
• Support training of Service Operations Technicians within mechanical and electronic assemblies.
• Maintain 6S standards in assigned work areas.
• Other duties as assigned by management/supervisors.

Skills, Experience, Education, & Training

Required

• Minimum 6-8 years of technical experience.
  • Associate’s Degree in Engineering (Mechanical, Electrical, Bioengineering or related STEM field) in lieu of 2 years of experience
  • Bachelor’s Degree in Engineering (Mechanical, Electrical, Bioengineering or related STEM field) in lieu of 4 years of experience
• Proven ability to identify, troubleshoot, and propose solutions to electromechanical failure modes.
• Effective use of troubleshooting and measurement equipment like oscilloscopes, multi-meters, function generators, test platforms.
• Familiarity with hand tools and handling techniques for delicate electrical and mechanical components.
• Knowledge of GMP, GDP, and Quality Systems Regulations.
• Familiarity with Six-Sigma methods and ability to apply LEAN concepts.
• Experience with ERP systems (Agile, SAP, e.g.).
• Excellent communication and technical documentation skills.
• Self-starter and motivated to work in a fast paced and dynamic environment.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.
• Ability to perform repetitious duties while standing/sitting for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to travel up to 5-10% of the time.

Preferred

• Ability to perform complex failure analysis using proper engineering FMEA methods.
• Proficiency in CAD software and familiarity with GD&T.
• Familiarity with machining, post-processing, and modification practices.
• Experience in a relevant technical role, including (but not limited to) the following.
  • Manufacturing Technician
  • Service Technician
  • Repair Technician
  • Electronics Technician
  • Biomedical Equipment Technician
  • Aviation Maintenance Technician
  • Military Electronics/Mechanical Technician

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Equal Opportunity Employer

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

U.S. Export Controls Disclaimer

In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.