Advanced Provider Director - Massachusetts

American Family Care; Springfield (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

American Family Care is seeking an Advanced Provider Director in Massachusetts. This role blends direct patient care with clinical leadership, mentorship, and operational strategy.

Reporting to the VP of Provider Services, the position supports a regional dyad between clinical and operational leadership to drive performance and provider success across key clinical and operational verticals. The Advanced Provider Director will split time between clinical duties and leadership activities, aiming

Qualifications

• Unrestricted NP or PA license in applicable state(s).
• Active national board certification.
• Minimum of 2 years of urgent care or high-volume clinical experience.
• Current BLS certification; DOT certification preferred.
• Proven leadership, mentorship, and onboarding experience.

Responsibilities

• Provide clinical leadership and direct patient care in urgent care settings.
• Lead provider coaching, onboarding, and workflow integration.
• Collaborate with regional operations to optimize staffing and care delivery.
• Maintain documentation standards and quality across clinics.

Skills

Clinical Excellence

Operational Awareness

Schedule & Coverage Support

Leadership Readiness

Documentation Accuracy

Education

Nurse Practitioner license (NP)

Physician Assistant license (PA)

National board certification

Tools

EMR systems

Scheduling platforms

Job description

Welcome to the internal careers page for American Family Care's corporate-operated urgent care centers across AL, CT, FL, GA, MA & TN!

When you join the American Family Care team, you play a critical role in our mission to provide the best patient care experience in the urgent care space.

We hope you will find a role here that speaks to you. Our Talent Acquisition team is passionate about bringing our patient care experience to life, and we are thrilled to see you here. We look forward to connecting with you live!

Advanced Provider Director - Massachusetts

Please note that this role is NOT restricted to any one location in Massachusetts

Advanced Provider Director

About American Family Care

With 400+ clinics across 26 states, AFC is the nation's leading urgent care network. Our modern, technology-enabled clinics make it possible to deliver efficient, high-quality care that stands out from other healthcare centers. The Right Care. Right Now: patient should leave our clinics feeling that the weight of the stress and concern that brought them to us has been significantly lighter. Patients should leave with confidence that the next time they are in need of medical attention, AFC is their first choice.

Position Summary

Just like our patient experience is paramount to our success, it is equally critical that the key ambassadors of the AFC care model, our Advanced Provider Directors, know how deeply invested the organization is in their growth and fulfillment. This is where our Advanced Provider Directors play a pivotal role in that vision. The Advanced Provider Director is an experienced Nurse Practitioner or Physician Assistant who blends direct patient care with clinical leadership, mentorship, and operational strategy. Reporting directly to the VP of Provider Services while operating in a regional dyad partnership (shared accountability between clinical and operational leadership), this role is instrumental in championing our Mission, Vision, and Values. Together, they execute organizational performance across key clinical, medical, and operational verticals.

• Culture & Governance: Foster a collaborative environment aligned with organizational compliance and leadership structures.
• Performance & Analytics: Drive organizational success, strategic planning, and operational efficiency through clinical and operational data analytics.
• Provider Success: Lead provider coaching, mentorship, and engagement, while ensuring alignment with provider compensation models.
• Patient Experience: Elevate the standard of care to optimize patient satisfaction and clinical outcomes.

Hybrid Performance Expectation

In this unique role, your time will be split between providing direct patient care and helping your peer caregivers to develop their own capabilities to the next level.

• 60% Clinical Time: Dedicated to independent, high-quality direct patient care.
• 40% Leadership & Admin Time: Dedicated to provider support, onboarding, mentoring, schedule reviews, and coverage planning.

Key Responsibilities

Clinical Care

• Evaluate, diagnose, and treat urgent, non-emergent medical conditions for patients of all ages.
• Order/interpret diagnostic tests (labs, x-rays, EKGs) and manage emergent stabilization/transfers when necessary.
• Maintain timely, compliant medical documentation and discharge education.

Clinical Leadership & Mentorship

• Serve as a clinical resource, role model, and peer mentor for market APPs.
• Lead new provider onboarding, training, and workflow integration.
• Reinforce organizational standards for documentation, clinical quality, and professionalism.
• Identify clinical or performance gaps and elevate concerns appropriately.

Operational Partnership & Quality

• Collaborate with Regional Operations, and Workforce Management to optimize staffing, schedule reviews, and call-out escalations.
• Help standardize care delivery and eliminate barriers to clinic flow and patient experience.
• Maintain a competitive performance scorecard and support quality assurance/chart review initiatives.

Core Competencies

Core competencies are our best way to translate expectations into observable and measurable behaviors. For our Advanced Provider Directors, mastery of these competencies are the roadmap for your success in the role.

• Clinical Excellence
• Operational Awareness
• Schedule & Coverage Support
• Leadership Readiness
• Documentation Accuracy

Position Requirements

Critical Qualifications

• Licensure: Unrestricted, active NP or PA license (and national board certification) in the applicable state(s).
• Tenure: Minimum of 2 years of experience as a Nurse Practitioner or Physician Assistant in urgent care or a comparable high-volume clinical setting. Internal AFC candidates must also have an endorsement from their Regional Operations Director.
• Performance: Demonstrated strong clinical performance and productivity metrics in current or prior roles.
• Clinical Skills: Strong independent judgment; ability to treat patients across the lifespan.
• Certifications: Current BLS required; DOT certification preferred (or required based on market).
• Leadership: Demonstrated readiness through prior mentorship, onboarding support, or positive peer influence.

Preferred Qualifications

• Prior experience as a provider trainer, lead provider, or preceptor.
• Ability to quickly adapt to AFC's clinical workflows, documentation standards, and scheduling systems; experience with comparable EMR and scheduling platforms in a multi-site urgent care setting is a plus.
• Proven ability to lead through influence and maintain peer credibility.