Advanced OnVUE Technical Support Specialist

Pearson; Indiana (PA); Hybrid; USD 3,600 - 5,200; Full time

Job summary

Pearson is hiring an OnVUE Technical Support Coordinator (Advanced Associate) based in Noida, India. You will troubleshoot live issues and perform post-issue research in the Pearson VUE case management system while delivering empathetic, first-class support to test takers.

Responsibilities include analyzing issues, guiding candidates through steps, and documenting interactions. This role emphasizes customer satisfaction, teamwork, and adapting to varied shift schedules.

Qualifications

• Minimum High School Diploma or equivalent.
• Customer service experience preferred.
• Basic technical troubleshooting experience preferred.

Responsibilities

• Technical Support and Troubleshooting: respond to candidate issues and resolve them using internal processes.
• Guide candidates and document interactions in the case management system.
• Collect relevant information to identify trends and drive solutions.
• Deliver first-class customer service with clear, empathetic communication.
• Adapt to shifting schedules and uphold policies during interactions.

Skills

Customer service

Troubleshooting

Technical support

Windows

MS 365/OneDrive

Excel

Word

Communication

Empathy

Education

High School Diploma or equivalent

Tools

Case management system

Job description

Pearson is hiring an OnVUE Technical Support Coordinator (Advanced Associate) based in Noida, India. You will troubleshoot live issues and perform post-issue research in the Pearson VUE case management system while delivering empathetic, first-class support to test takers.

Responsibilities include analyzing issues, guiding candidates through steps, and documenting interactions. This role emphasizes customer satisfaction, teamwork, and adapting to varied shift schedules.