Advanced Officer

Signal of Boise; Idaho Falls (ID); On-site; USD 36,000 - 50,000; Full time

Job summary

Signal is seeking an Advanced Dedicated Officer for holiday coverage in Idaho Falls. The role focuses on static security for courtyards, offices, pools and high-value areas, ensuring access controls and resident safety with vigilance and attention to detail.

You may train and mentor teammates and will document incidents and site activities using company tools, while maintaining uniform standards and professional conduct on all shifts.

Qualifications

• Visioning: understand the big picture and goals to reflect client values.
• Strategic Planning: plan and execute daily security tasks to deadlines.
• Financial Acumen: interpret performance metrics and benchmarks.
• Team Development: communicate with clients and team, relay feedback.
• Project Management: complete daily tasks and raise maintenance issues.

Responsibilities

• Lead dedicated security services aligned with site orders and values.
• Write and train reports using company tech during shifts.
• Uphold proper uniform and appearance per standards.
• Arrive on time, meet commitments, and set professional examples.
• Interact with clients to foster a customer-centric security service.
• Coach and deescalate issues professionally and promptly.
• Communicate updates and training needs to officers and management.
• Care for Signal equipment and manage keys/cards during shifts.
• Coordinate daily activities to meet branch benchmarks and quality.
• Receive information from Branch Patrol Supervisor and act on client needs.

Skills

Visioning

Strategic Planning

Financial Acumen

Team Development

Project Management

Job description

This position will be for Holiday coverage in Idaho Falls.

Position Summary:

A Signal Advanced Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety.In this position, the Advanced Dedicated Officer may need to train and mentor new and existing team members. All duties listed below are minimum requirements - additional duties listed in the site's Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning & execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct, deliver, and lead various dedicated servicesthat reflect the company's values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write and train detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• Will report and uphold proper uniform that follows Franchise dress code and appearance standards.
• The Ability to take initiate while setting a solid foundation of examples, by arriving on time for shifts, meeting time commitments, following dress code and standards and expectations
• Interacting with internal and external customers on site cultivating a customer centric attitude among the team driving service relationship striving to provide peace of mind.
• Ability to coach and consistently deescalate issues through communication in a professional and prompt manner.
• Consistently communicates with Dedicated Officers providing service updates, training, coaching, development and accountability around position and company standards.
• Responsible for the care and follow-up of any Signal equipment assigned during shifts lead including radios, access keys/cards, and devices, etc.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Communicate with the Branch Patrol Supervisor to receive information through Branch Supervisor Daily Scrum, such as the client needs and post order updates.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have driver's license and good driving record
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.