Advanced Officer

Regis Corporation; Chapel Hill (NC); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Signal of Central North Carolina is seeking a Full Time Dedicated Overnight Security Guard to patrol multiple properties and maintain a high level of security. Officers will drive a company vehicle, perform foot and vehicle patrols, and report all shift activities with detailed documentation.

The role requires a high school diploma or GED, a valid driver's license, reliable transportation, and the ability to pass a background check and drug test.

Qualifications

• High school diploma or GED required.
• Possess NC Guard Card (training provided if necessary).
• Weekend and overnight shifts required.
• Prior military, law enforcement, security, or customer service experience preferred.

Responsibilities

• Provide highly visible security presence to deter crime.
• Drive between properties in company vehicle and complete client tasks.
• Report and document shift activities and incidents.
• Maintain access control and secure entry points.
• Respond to incidents, emergencies, and alarms.
• Maintain equipment and professional client relations.

Skills

CPR/First Aid

Observation skills

Verbal communication

Written communication

Stress management

Adaptability

Education

High school diploma or equivalent

Job description

Position

Full Time Dedicated Overnight Security Guard

Shift

6pm-6am, rotating 3-2-2 schedule

Company Description

Signal of Central North Carolina is a local franchise that provides top tier security services for clients in Wake County, Durham County, and the surrounding areas. We provide dedicated and mobile services to retail stores, apartment complexes, businesses, and other properties. We strive to provide our customers with an experience that exceeds expectations by demonstrating the highest level of professionalism, dedication, and accountability. Signal of Central North Carolina is rapidly growing and provides opportunities for employees to advance their careers and have a key part in the company's growth. We strive to create a positive work environment and to provide our employees with skills that can be used in the workplace and in their personal lives.

Job Description

Officers will use a company vehicle to drive between multiple properties and complete assigned tasks provided by the client. Officers will report and document all shift activities and incidents that occur during the shift. Job responsibilities include but are not limited to the following:

• Provide a highly visible presence to detect and deter crime
• Foot and vehicle patrols
• Secure doors, gates, and any other entry points
• Access control
• Respond to incidents, emergencies, and alarms
• Document and report shift activities and incidents
• Maintain company and client equipment
• Maintain a strong professional relationship with the clients and their resident/customers

Requirements

• 21 years of age or older
• High school diploma or equivalent
• Reliable transportation
• Reliable means of communication
• Valid driver's license
• Clean driving record
• Ability to pass a drug test
• Ability to pass a background check
• Possess a North Carolina Guard Card (Training provided if necessary)
• Prior military, law enforcement, security, or customer service experience (Preferred)
• Weekend shifts
• Overnight Shifts

Skills & Abilities

• CPR/First Aid Certification (Preferred) (Training provided if necessary)
• Ability to sit and/or stand for long periods of time
• Strong Observation skills
• Verbal and written communication skills
• Ability to remain calm and make decisions in stressful situations
• Ability to adapt to a changing environment

Signal Security is an equal opportunity employer. We encourage applications from all qualified individuals, including individuals with disabilities, and will provide reasonable accommodation to applicants with disabilities upon request.

Position Summary

A Signal Advanced Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. In this position, the Advanced Dedicated Officer may need to train and mentor new and existing team members. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning & execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities

• Will conduct, deliver, and lead various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write and train detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• Will report and uphold proper uniform that follows Franchise dress code and appearance standards.
• The ability to take initiative while setting a solid foundation of examples, by arriving on time for shifts, meeting time commitments, following dress code and standards and expectations.
• Interacting with internal and external customers on site cultivating a customer centric attitude among the team driving service relationship striving to provide peace of mind.
• Ability to coach and consistently deescalate issues through communication in a professional and prompt manner.
• Consistently communicates with Dedicated Officers providing service updates, training, coaching, development and accountability around position and company standards.
• Responsible for the care and follow-up of any Signal equipment assigned during shifts lead including radios, access keys/cards, and devices, etc.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Communicate with the Branch Patrol Supervisor to receive information through Branch Supervisor Daily Scrum, such as the client needs and post order updates.

Requirements

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have driver's license and good driving record
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.