Advanced Medical Support Assistant - Community Care

US Department of Veterans Affairs; Indianapolis (IN); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

The United States Department of Veterans Affairs seeks an Advanced Level Medical Support Assistant (MSA) in Indianapolis as a Consult Coordinator for Community Care. The GS-06 level requires adapting to complex, interdisciplinary workflows and delivering timely patient access to care.

Key KSAs include coordinating care with clinicians, understanding care delivery policies, and communicating across multiple channels to resolve patient needs and improve patient flow within the facility.

Competenze

• High school diploma or GED required.
• Advanced knowledge of coordinating interdisciplinary care and access to care.
• Advanced knowledge of policies for care delivery and patient flow.
• Knowledge of medical terminology used by clinicians.

Conoscenze

Interdisciplinary coordination

Care delivery scheduling

Policy knowledge

Communication skills

Prioritization

Formazione

High school diploma / GED

Descrizione del lavoro

The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator for the local office of Community Care. The MSA works collaboratively with other members of an expanded health care Team including Community providers, Third Party Administrators, pharmacists, social workers, dieOcians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations GS-06

• Experience: One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate, in their resume, the following KSAs:
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

None

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS6.

Physical Requirements

The work is primarily sedentary. Movement is required to obtain records from file drawers, printers or to visit operaOng offices/services at other buildings within the facility complex. On occasion, the carrying of light weight items is necessary.