Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Spokane (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to serve as a liaison among patients, nursing staff and medical teams.

The AMSA provides essential administrative support across clinics and coordinates scheduling, communications, and records handling. Qualified candidates will have a high school diploma or equivalent, English proficiency, and relevant MSA experience.

Qualifications

• United States citizenship required; non-citizens only if VA policy allows.
• English language proficiency in speaking and writing.
• High school diploma or GED or equivalent.
• Experience as Medical Support Assistant at GS-5/GS-6 level preferred.
• Explain duties with full detail: job title, duties, start/end dates and hours worked per week.
• Demonstrate KSAs: advanced healthcare process knowledge, policies for care delivery, medical terminology, collaboration across disciplines, prioritization, and communication.
• Must document detailed work experience on resume with specific duties and dates.
• Preferred: prior MSA experience, call center work, administrative healthcare functions.
• References: VA Handbook 5005/117 – MSA Qualification Standard – GS-679.
• Physical requirements: lifting, walking, standing, computer use and handling paperwork.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Assist in scheduling appointments and relaying messages.
• Process and manage inpatient/outpatient medical records.
• Support telephone reception and patient communications.
• Prepare reports and data using Microsoft Office.

Skills

Interpersonal communication

Scheduling

Customer service

Medical terminology

Team leadership

Electronic health records

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

The Advanced Medical Support Assistant (AMSA) serves as the liaison between patients - nursing staff - medical staff - outside agencies and other VA Medical Centers in their assigned area and serves customers both internal and external. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

The Advanced Medical Support Assistant (AMSA) serves as the liaison between patients - nursing staff - medical staff - outside agencies and other VA Medical Centers in their assigned area and serves customers both internal and external. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Qualifications

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy


• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - part II - chapter 3 - section A - paragraph 3j Education


• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education


• Medical Support Assistant (Advanced) - GS-6 Experience: One year of experience equivalent to the GS-5 grade level


• Examples of qualifying experience - include but are not limited to - independently performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting


• Advising clinical staff on current administrative processes


• Performing administrative support duties including answering phones - greeting patients - relaying messages to appropriate medical staff inside or outside of the unit - scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines


• AND Candidates must demonstrate the KSAs below: 1


• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care


• 2


• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc


• 3


• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians


• 4.Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met


• 5


• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations


• 6


• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers


• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns


• Note: You must provide detailed information of your experience performed


• Information such as \"\"I was a Medical Support Assistant\"\" is insufficient to determine your qualifications


• Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week


• Preferred Experience: Previous experience as a medical support assistant - working in a call center and/or performing administrative health care functions


• References: VA Handbook 5005/117 - Medical Support Assistant Qualification Standard - GS-679


• Published August 1 - 2019 The full performance level of this vacancy is GS 6


• Physical Requirements: The work requires frequent lifting and carrying up to 10 lbs - occasionally lifting and carrying 10- 25 lbs


• Occasional lifting of 50 lb maximum boxes of paper on and off the transport cart for 5 delivery to units worked


• The work requires occasional walking - standing - periods of sitting - intermittent reaching at or above shoulder height - twisting and bending


• Requires finger and hand dexterity adequate to handle and manipulate equipment - computer input using a keyboard - stocking of supplies and filing forms


• Hearing and visual acuity adequate to receive and transmit messages (personally and via telephone) - accurately file and process orders.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans


• Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely - accurate - accessible health care


• VA is committed to cultivating a dedicated workforce of highly skilled employees who understand - believe in and take pride in VA's mission


• AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need


• Duties will include but are not limited to: Act as the secondary preceptor for new MSA staff


• Act as a subject matter expert on MSA function/duties Fill in as \"Acting Lead\" when the Lead is absent Take over escalated calls from other MSAs Assists in training of team members for specific administrative or technical training


• Participates in team meetings where patient care planning and management of CCAS utilizing VANTS & virtual meetings with contract vendor for coordination of contract Community Care


• Ability to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs


• Processing and record keeping of inpatient medical records


• Manual and electronic data entry


• Providing reception to incoming and outgoing customers and communication


• Utilizes Microsoft Office software to compile data and formulate reports


• Work Schedule: 0800-1630 Compressed/Flexible:Not Available Telework: Ad-hoc only Virtual: This is not a virtual position


• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Available Permanent Change of Station (PCS): Not Available PCS Appraised Value Offer (AVO): Not Available