Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in San Diego is seeking an Advanced Medical Support Assistant (AMSA) for the Radiology Service to coordinate outpatient and inpatient imaging scheduling.

The role requires mobility between worksites to ensure cross-coverage and patient care. The AMSA will work with the patient care team to manage diagnostic imaging workflows, document proceedings, and support staff with timely, accurate information while maintaining confidentiality and high professional

Qualifications

• Resume must include job title, duties, dates, and hours per week.
• Experience with scheduling and coordinating imaging procedures.
• Ability to communicate with staff and patients.
• Familiarity with health information privacy and patient data.

Skills

Medical terminology

Customer service

Scheduling

Electronic health records

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR) systems

Job description

Summary

The incumbent serves as the Advanced Medical Support Assistant (AMSA) for the Radiology Service at the San Diego VA Healthcare System. The Advanced MSA works collaboratively with the patient care team to schedule outpatient imaging appointments - and to coordinate inpatient imaging procedures. The Advanced MSA is required to move from one work location to another as part of the position and will assume the assigned duties and responsibilities to ensure cross-coverage and patient care.

Summary

The incumbent serves as the Advanced Medical Support Assistant (AMSA) for the Radiology Service at the San Diego VA Healthcare System. The Advanced MSA works collaboratively with the patient care team to schedule outpatient imaging appointments - and to coordinate inpatient imaging procedures. The Advanced MSA is required to move from one work location to another as part of the position and will assume the assigned duties and responsibilities to ensure cross-coverage and patient care.

Qualifications

Resume Requirement: Your resume must be detailed include the following information: Job title - description of duties - beginning and ending date (month/year) of employment; and average hours worked per week.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education: High School Diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• GS-6 AMSA Specialized Experience: In addition to the basic requirements - to qualify for the GS-6 grade level requirement
• do you possess one (1) year experience equivalent to the GS-5. Specialized experience includes - but is not limited to: (a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• (b) Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• (c) Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• (d) Ability to schedule medical appointments in a clinical setting
• (e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• (f) Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Demonstrated Knowledge - Skills - and Abilities (KSAs)
• GS-6 Advanced MSA Experience
• In addition to the experience above - Candidates must demonstrate the ""ALL"" KSAs below: (a) Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• (d) Ability to collaborate and communicate with