Adult Protective Services Team Lead (4652024)

State of Missouri; Missouri; Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Zusammenfassung

The State of Missouri is seeking an Intake Specialist for the centralized Adult Abuse, Neglect, and Exploitation call center. This role handles first-contact inquiries and routes information to field staff, with a focus on protecting seniors and disabled adults.

Primary hours are weekdays 8:00 a.m. – 5:00 p.m., with on-call coverage as needed. Telecommuter eligibility is offered, with flexible office space if required.

Qualifikationen

• Two or more years of experience as a Social Services Specialist or related role.
• Bachelor’s degree from an accredited college or university; and four or more years of professional or technical social services experience.

Aufgaben

• Answer intake calls and liaison with field staff for follow up.
• Assist onboarding and training of new staff in APS policy and training.
• Provide technical assistance with APS programs and systems to staff.
• Support quality initiatives and communicate feedback to teams.
• Attend meetings to represent Intake Specialists and discuss process improvements.
• Create and present information to community organizations and the public.

Kenntnisse

Social Services Experience

Communication Skills

Team Coordination

Ausbildung

Bachelor's degree in Social Work or related field

Four years of professional social services experience

Jobbeschreibung

Job Location:

This position is telecommuter eligible but flexible if office space is needed.

Why You’ll Love This Position

Are you driven to protect seniors and adults with disabilities? Do you work well in challenging situations? If so, come join a team that is dedicated to protecting Missouri's most vulnerable adults. We are seeking a passionate and professional candidate to serve as an agent on Missouri's centralized Adult Abuse, Neglect, and Exploitation customer service call center. You will serve as the first contact with our agency for people who have been abused/neglected/or exploited or those concerned about these vulnerable victims. You will then pass the reported information on to dedicated field staff for follow up. Your work directly impacts the quality of life for Missouri's seniors and disabled adult populations.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Assist Social Services Unit Supervisor with onboarding and training of new staff in both APS policy and on-the-job training.
• Assist Social Services Unit Supervisor with completing intake call reviews for team members in training.
• Provide technical assistance with APS Programs and Systems to Social Services Specialists assisting team members with questions when a supervisor is not available.
• Serve as liaison between APS Quality Assurance and respective team to champion division quality initiatives and communicate feedback to each team member in a meaningful way.
• Provides feedback on draft policies to division management, as requested
• Assist with the CRU Inquiry account as needed. Monitor CRU Hotline account and assign faxes/special handlings.
• Provides phone coverage with work being reduced approximately 25% to meet the training and quality development needs of the team
• Assist with on-call coverage on evenings/weekends if needed.
• When needed, attend meetings to represent Intake Specialists, providing insight on potential changes or process improvements.
• Assist with updates to the Standard Operating Procedures/Structured Interview Protocol.
• When needed, attend meetings to represent Intake Specialists, providing insight on potential changes or process improvements.
• Provides presentations to community organizations, providers and the public regarding the services and policies of DSDS.
• Other duties assigned.
• Primary hours are Monday through Friday 8:00 a.m. to 5:00 p.m. with one hour lunch. On-Call hours are 5:00 – 8:00, Monday – Friday and 7:00 am – 8:00, Saturday and Sunday

Minimum Qualifications

• Two or more years of experience as a Social Services Specialist; or.
• Bachelor’s degree from an accredited college or university; and Four or more years of professional or technical experience providing social services or conducting investigations or audits of social service providers, recipients and/or applicants.
• Preference for team lead positions will be given to current members of the respective teams.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Christina Sherman, CRU Bureau Chief, [e-mail] 573-536-7611