Adult Mobile Crisis Specialist

Elwyn; Philadelphia (Philadelphia County); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Earned Wage Access

On-the-Job Training

Tuition Reimbursement

Career Growth

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn in Philadelphia County, PA seeks a Mobile Crisis Specialist to join the Mobile Assessment Team and respond to mental health crises, coordinating care and coordinating involuntary admission when needed.

Responsibilities include crisis assessment, referrals, documentation, interagency collaboration, and recovery-oriented counseling. Two shift options and competitive pay with benefits are offered.

Qualifications

• Bachelor's degree in a human service field; Master's degree preferred
• 1 year of mental health direct care experience preferred
• Valid driver's license with 2+ years driving experience in the United States
• Strong teamwork, communication, and problem-solving skills
• Proficiency with Microsoft Office and EHR systems

Responsibilities

• Assess individuals in crisis and develop linkage to community supports
• Coordinate referrals and involuntary hospitalization processes when needed
• Maintain accurate clinical records and intake/discharge documentation
• Collaborate with families, social services, and health providers
• Provide recovery-oriented counseling and crisis de-escalation
• Attend team meetings and participate in interdisciplinary care planning

Skills

Team collaboration

Crisis intervention

Customer service

Documentation

Microsoft Office

Driving

Education

Bachelor's degree in human services

Master's degree preferred

Tools

Electronic Health Records

Microsoft Office

Job description

Overview

SCHEDULE:

Option A: 2p-12a, every other Monday or Friday off

Option B: 4p-12a Monday-Friday

RATE: $29/hr

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Responsibilities

Elwyn seeks a Mobile Crisis Specialist (MCS), acting as a member of the Mobile Assessment Team, to respond to mental health crises upon dispatch from approved referral sources. The MCS works with individuals and their community supports to assess and de-escalate a crisis, determine the level of care necessary to meet the individual's needs, develop alternatives to involuntary hospitalization through conducting assessments, treatment planning, counseling, and coordination of community care linkages and discharge process. The MCS coordinates the involuntary hospitalization process in situations where individuals present as dangerous to themselves or others. The MCS acts as an advocate and represents the needs and rights of persons served with outside social service agencies, families, etc.

DUTIES AND RESPONSIBILITIES:

• Complete an assessment for individuals throughout assigned area of Philadelphia County; develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment; provide linkages to community supports, supportive counseling, and substance abuse services; and always reflect the possibility of recovery to provide continuity of care
• Complete referrals for follow-up services by community mental health and other supports by assisting in the completion of application for entitlements, and completing Emergency Care Provider Intake
• Provide all required documentation including intakes, progress notes, medical charting, discharge plans, and individual assessments to ensure records are up-to-date and in compliance with regulatory standards and contractual expectations
• Advocate for individuals served with outside agencies including, but not limited to Social Security, Department of Public Welfare, the County Office of Behavioral Health, Base Service Units, etc. by developing relationships and communicating the needs of the individuals served
• Interface with families of persons served and other interested parties to update them on their progress and to make any needed provisions and resources for continuity of care
• Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services to ensure quality of care
• Intervene in crisis situations by using evidence-based and trauma-informed approaches such as motivational interviewing and crisis de-escalation
• Attend scheduled staff team meetings and participate as a member of the interdisciplinary team to provide updates on client progress
• Maintain complete and accurate clinical records to ensure compliance and note any changes to the treatment plan to ensure continuity of care
• Conduct fire drills and building inspections to ensure compliance with safety standards and provide the appropriate documentation and any incident reports for same
• Attend appropriate in-service training as directed by supervisor, to stay abreast of best practices, industry trends and to stay in compliance with regulatory standards
• Provide counseling, guidance, support, resources, and encouragement to persons served to take responsibility for and actively participate in their own recovery
• Collaborate with the team to promote a team culture in which each person's point of view, experiences, and preferences are recognized, understood, and respected, and in which the person' self-determination and decision‑making in treatment planning are maximized and supported
• Increase awareness of, and support participation in, self‑help programs and advocacy organizations that promote recovery
• Perform cardiopulmonary resuscitation (CPR) and crisis intervention using agency‑trained protocols
• Remain on duty until relieved
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• Bachelor's degree in a human service field, including but not limited to social work, psychology, counseling, rehabilitation education, etc.; Master's degree preferred
• One (1) year of mental health direct care experience provided to adults, children, and/or adolescents preferred
• Additional qualifications such as Certified Addiction Counselor (CAC) or CAC eligible status including at least two (2) years drug and alcohol counseling experience, lived experience in recovery with training and experience as a Peer Specialist, and/or experience working with children with special needs preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast‑paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and crisis intervention using agency‑trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Basic experience with Microsoft Office applications, including Word, Excel, Outlook preferred
• Demonstrated knowledge in the use of electronic health records
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] let us know the nature of your request and your contact information.

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