Adoption Counselor Fort Worth

Humane Society of North Texas; Fort Worth (TX); On-site; USD 30,000 - 48,000; Full time

Job summary

The Humane Society of North Texas in the Dallas/Fort Worth area is seeking an Adoption Counselor to assist prospective adopters, explain policies, and help match pets with families. You will maintain patient records, collect payments, and provide information about care and services.

The role emphasizes compassionate animal handling, teamwork with staff and volunteers, and accurate data entry. Candidates should be detail oriented, patient, and able to manage competing demands in a busy animal

Qualifications

• Experience in customer-facing roles preferred.
• Ability to handle animals safely and compassionately.
• Strong attention to detail and accuracy in data entry.

Responsibilities

• Care for, feed, monitor, medicate and provide basic treatment to animals.
• Assist adopters in selecting animals and completing adoption paperwork.
• Promote Humane Society programs and humane pet ownership to the public.
• Maintain accurate adopter and animal records in the database.
• Process donations and merchandise payments and balance cash drawers.

Skills

Customer service

Animal handling

Record keeping

Policy adherence

Job description

Founded in 1905, the Humane Society of North Texas is the oldest animal welfare organization in the Dallas/Fort Worth area. HSNT serves animals in need by providing services such as pet adoptions, spay/neuter surgeries and low-cost vaccinations, returning lost pets to their owners, cruelty investigations and humane euthanasia. We operate two pet adoption centers in Tarrant County as well as PetSmart and PetCo Cat Adoption Centers and an equine ranch located in Johnson County.

Essential Functions of the Position

• Care for, feed, monitor, medicate and perform minor treatment on animals.
• Report observed health or behavior issues to Adoptions Supervisor/Assistant Manager.
• Clean assigned areas on a daily basis.
• Assist prospective clients in the selection of animals for adoption and in the preparation of adoption forms.
• Provide information to the public about Humane Society of North Texas programs and promote good animal care and responsible pet ownership.
• Advise new owners of pet examinations, adoption benefits, policies and procedures.
• Provides humane education to customers.
• Maintain database by entering accurate information on adopters and adoptable animals.
• Collect and maintain accurate record of payments for adoptions, donations, and merchandise.
• Check and clear voice messages, promptly answering, returning phone calls and documenting calls on phone log.
• Keep current inventory of necessary program supplies and report shortages to Adoptions Supervisor/Assistant Manager.
• Maintain assigned equipment, supplies and vehicles in safe condition and report any problems or needed repairs to the Adoptions Supervisor/Assistant Manager.
• Represent the Humane Society of North Texas by providing excellent customer service and focus.
• Protect the confidential information on customers and donors.
• Report to work at assigned start time; go to/return from breaks and lunch at assigned times; leave work at assigned quitting time.
• Additional tasks assigned by Adoptions Supervisor/Assistant Manager.
• Ability to meet physical demands.
• Assist customers with adoptions.
• Maintain accurate information and record keeping.
• Monitor and care for animals within the organization.
• Proper animal handling.
• Maintaining and watching over the adoption cash drawer.
• Provide excellent customer service and focus.

Knowledge, Skill, and Abilities Needed to Perform the Essential Functions of this Position

• Follow the mission of the Humane Society of North Texas.
• Thorough knowledge of the Humane Society of North Texas adoption policies and procedures.
• Knowledge of Humane Society of North Texas policies and protocols, such as, but not limited to, admitting, cleaning and medical protocols.
• Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior.
• Ability to handle animals safely and with patience and gentleness.
• Ability to represent the Humane Society of North Texas in a professional manner in all situations with the public, volunteers, and staff.
• Ability to create and sustain positive working relationships within the Humane Society of North Texas, with volunteers, the public, and be a team player.
• Must be patient, courteous and work well under stressful conditions.
• Knowledge and ability to accurately work with detailed information in paper and computerized format.
• Must be detail oriented and have strong time management skills.
• Ability to read, write and communicate effectively.
• Ability to learn and quickly adapt to changes in programs and procedures.

Required Professional Licensing or Certifications

• None

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position regularly requires touch, talk, hear, see, grasp, stand, stoop, kneel, crouch, reach, walk, balance, push, pull and lift.
• The position holder must be able to regularly lift and/or move up to 40 pounds without assistance, up to 80 pounds with assistance.
• Specific vision abilities required for this position include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus.
• Exposure to odor, extreme temperature, and intense noise.

Working Conditions

• The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the individual. Other duties than those listed herein may be assigned.