Adoption and Resource Consultant, Part-time

Anderson Humane; Elgin (IL); Hybrid; USD 21,000 - 23,000; Part time

Benefits offered by this job

Flexible schedule

Paid Time Off accrual

401(k) program

Adoption discount

Employee Assistance Program

Job summary

Anderson Humane in Illinois seeks a Part-time Adoption & Resource Consultant to warmly welcome visitors, guide matches, and support animals in our care.

You will engage adopters through thoughtful conversations, provide guidance on pet ownership, Fear Free handling, and help families transition to a new home.

This role offers a flexible schedule, hands-on animal interaction, and the chance to make a lasting impact on pets and people.

Qualifications

• 1–2 years of professional customer service experience.
• Comfort in a high-visibility, public-facing role.
• Knowledge of domestic animal behavior and body language.
• Compassionate and clear interpersonal communication.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable transportation.

Responsibilities

• Welcome and assist visitors with warmth and professionalism.
• Coordinate family and animal matches through conversations and introductions.
• Counsel adopters on pet ownership, Fear Free handling, and home transitions.
• Provide animals with enrichment and safe living spaces.
• Maintain accurate animal, financial, and adopter records.

Skills

Customer service

Interpersonal communication

Animal behavior knowledge

Job description

At Anderson Humane, every adoption begins with a conversation, a connection, and the anticipation of a new beginning. Our Adoption and Resource Consultants are the friendly faces people meet when they walk through our doors, and the ones who help animals feel safe, seen, and ready for their next chapter. You'll confidently guide adopters through the adoption process, create meaningful matches, and support the animals in our care.

What You'll Do

• Welcome and assist visitors responding to all requests with warmth and professionalism.
• Coordinate family and animal matches through thoughtful conversations and first introductions.
• Counsel adopters on pet ownership, animal behavior, Fear Free handling, and successful transitions into the home.
• Provide animals with a clean living space, physical activity, and mental enrichment using Fear Free methods daily.
• Maintain accurate animal, financial, and adopter records.

What you bring

• At least 1 - 2 years of professional customer service experience.
• Genuine enjoyment working in a highly visible, public-facing role.
• Working knowledge of domestic animal behavior, illnesses, and body language.
• Compassionate and clear interpersonal communication skills.
• Ability to multitask, adapt quickly, and stay organized in a fast-paced environment.
• Reliable transportation.

What to expect

• A flexible schedule, including weekday mornings, afternoons, and evenings, as well as nights, weekends, and non-standard hours as needed.
• Physically active, hands-on work, indoors and outdoors throughout the day.
• Regular interactions with animals of varying species and temperaments.
• Shared workspaces and a collaborative culture.

What you'll love

• Compensation of $16.00 per hour.
• Immediate accrual of Paid Time Off hours.
• Saving for retirement with our 401(k) program.
• Our Employee Assistance Program services to help you manage life's curveballs.
• An Adoption Discount because love at first sight happens a lot around here.
• Being part of the moment when an animal and family finally find each other.

See what's all about: Part-time Adoption & Resource Consultant job description