Admitting Worker - Pacific Bldg Administration - FT Days

University of California, Irvine; Costa Mesa (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

UCI Health in Costa Mesa, CA seeks a Patient Service Representative to be the first contact for patients in ambulatory clinics. You will perform general clerical and reception duties, enter patient data into the registration system, and verify insurance coverage.

You will schedule, confirm, and cancel appointments as needed. The role requires strong customer service, excellent communication, and the ability to work variable shifts including evenings and weekends.

Qualifications

• Must possess strong customer service skills.
• Excellent written and verbal communication abilities.
• Ability to work weekends/holidays and adapt to variable shifts.

Responsibilities

• First point of contact for patients in ambulatory clinics.
• Enter patient data into the registration system and verify insurance coverage.
• Schedule, confirm, and cancel patient appointments.

Skills

Customer service

Verbal communication

Written communication

English proficiency

Data entry

Time management

Office equipment

Teamwork

Tools

TDS

Signature

IDX

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary:

Incumbent serves as first point of contact for patients in the ambulatory clinics. Performs general clerical and reception duties. Enters patient data to the registration system and verifies insurance and/or third party coverage. Schedules, confirms, and cancels patient appointments. The essential functions listed below are not intended to be an exhaustive list of all duties that may be assigned to this position, not does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

What It Takes to be Successful

Required Qualifications:

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties


• Must demonstrate customer service skills appropriate to the job


• Must be able to work weekends/holidays


• Demonstrated experience using office equipment such as a printer, copier, fax, scanner


• Demonstrated experience using multi-line telephone system


• Demonstrated experience using a computer, including data entry and retrieval


• Demonstrated effective written and verbal communication skills


• Ability to work variable shifts including evenings, nights, weekends, and holidays


• Ability to work evenings, weekends and holidays as necessary


• Ability to make simple calculations and perform simple math


• Ability to maintain a work pace appropriate to the workload


• Ability to establish and maintain effective working relationships across the Health System


• Ability to effectively read, write and speak English

Preferred Qualifications:

• Demonstrated knowledge of medical terminology


• Demonstrated knowledge of insurance programs and/or government programs


• Demonstrated experience working with TDS, Signature, IDX


• Demonstrated experience working in registration, scheduling and/or authorization process


• Demonstrated experience working in a hospital or medical office setting


• Bilingual skill in Spanish or Vietnamese or Chinese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan


• Employment Misconduct*


• Legal Right to Work in the United States


• Vaccination Policies


• Smoking and Tobacco Policy


• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if ...

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act


• E-Verify


• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization