ADMITTING WORKER

UC Irvine; Lakewood (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vacation time

Retirement savings plans

Employee discounts

Job summary

UCI Health is seeking an Admitting Representative to support patient registrations and admissions at our CA campus. You will interview patients, gather necessary demographic and insurance information, obtain authorizations, and ensure accurate data entry across registration systems.

The role requires experience in acute care settings, strong customer service, and proficiency with hospital registration software.

Qualifications

• Experience in an acute care hospital or related setting.
• Knowledge of medical terminology preferred.
• Strong customer service orientation and communication skills.
• Proficiency with hospital registration software and data entry.

Responsibilities

• Interview patients or representatives to collect identifying data for registration.
• Assign rooms and accommodation codes; coordinate transfers and discharges.
• Obtain signatures on registrations and MSP forms; verify insurance information.
• Coordinate telephone contact with physicians and other facilities for orders or authorizations.
• Distribute and file registration paperwork, update systems with new data.
• Assist in training new personnel and cross-train in PBX and Admitting duties.

Skills

Telephone Skills

Customer Service

Typing skills

Computer skills

Education

High School diploma or equivalent

Tools

FUS notes system

ICE Single Account

ADt/Registration system

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

Your Role on the Team

Position Summary

As an Admitting Representative responsibilities include interviewing and gathering complete and accurate demographic and insurance information to complete the registration process efficiently and expeditiously. Obtains authorizations and collects appropriate monies on cash accounts or accounts identified with deductible amounts due. Completes the Admitting packets with all appropriate forms for the department. Obtains appropriate signatures on all registration forms, and scans the appropriate forms. Completes insurance verification on accounts via data validation or passport, and breaks down charts for the appropriate departments.

Required Qualifications

What It Takes to be Successful

• Previous acute care hospital or related experience

Preferred Qualifications

• High School diploma or equivalent
• Knowledge in Medical Terminology
• Previous Admitting registration or Business Office experience
• Previous Customer Service experience
• Computer and typing skills

Physical Requirements

• Hearing and visual acuity
• Manual dexterity to perform keyboard functions
• Able to push wheelchairs
• Able to lift 25 pounds

Technical And Job Specific Skill

• Telephone Skills

Telephone Skills

Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.

Policy/Procedures

Is aware of and follows all hospital and department policies and procedures.

Teamwork

Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a nonthreatening manner. Offers assistance and promptly responds to requests.

Productivity

Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgement and arrives at sound decisions.

Registration

Interviews patient or patient representative to obtain required identifying data for all required fields in the registration. Assigns appropriate rooms, accommodation codes based on the Nurses Station assignment. Performs transfers and discharges correctly and in a timely manner. Coordinates telephone contact to physician offices or other facilities to obtain appropriate orders or authorizations.

Ice Single Account

Reviews all registrations through ICE Single Account for accuracy before shift ends. Documents pertinent information in the FUS notes system. Updates all revised information accordingly, FUS, ADT system.

Registration Forms

Obtains all appropriate signatures on all registration forms, and witnesses those forms appropriately. Completes the MSP form in the system as applicable for all Medicare patients. Hands out the Admission packet to all patients who are admissions or 23:59 patients prior to them going to the floor.

Cash Accounts

Make all attempts to collect any monies due (i.e., copays, deductibles, flat rates, etc…) Alerts appropriate personnel (Financial Counselor) of cash accounts or pending Medi-cal to ensure the proper follow-up information is obtained and financial arrangements have been made. Obtains a deposit on all Cash accounts. A face sheet is given to the financial counselor for follow-up. Document in FUS notes by using RRDEP any collections or attempts.

Cash Drawer Policy

Adheres to proper cash collections, cash drawer, cash sheet, and receipt policy in accordance to the Hospital Policy. Performs Cash In and Out policy and procedures at the beginning and end of each shift. Assigned person holds the cash drawer key at all times during their shift, and is responsible for the monies in that drawer while Cashed In, until the next shift arrives.

Training

Assists in the training of all new personnel and cross trains in PBX and in the Admitting department to effectively cover for breaks and lunches in PBX, and becomes efficient at assigning beds with correct accommodation codes and performing updates in ICE Single Account.

Distributing and Copying

Distribute all registration paperwork to the appropriate departments in a timely manner. Coordinate with HIS, RBO, Ancillary departments and Case Management.

Performs any other duties or responsibilities, which may be assigned

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization