Admitting Representative

Confluence Health; Wenatchee, Northern (WA, KY); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health_S_

Paid Time Off

Retirement Plans

Life Insurance

Long-Term Disability

Gym Membership Discount

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health is seeking a Patient Access Associate in Washington to support inpatient admissions, surgery, emergency and outpatient registrations. You will facilitate patient payments, verify insurance, and provide excellent service to patients and the health care team.

The role emphasizes accurate data entry, multi-tasking in a high-stress environment, and strong customer service with patients and staff. Shifts vary and may include evenings, weekends, and holidays.

Qualifications

• Must have high school diploma or equivalent.
• Proficient in Windows navigation, email, and multi-program use.
• Ability to multitask in a fast-paced, stressful environment.
• Excellent customer service and communication with patients and staff.
• Flexible shifts including days, evenings, weekends, and holidays.

Responsibilities

• Admit/register patients in a timely and efficient manner using multiple methods.
• Obtain required admission/registration information to ensure accurate medical records.
• Perform insurance verification and accurately code insurance for billing.
• Complete forms, applications and documents accurately and timely.
• Complete daily work queues and participate in audits and improvement projects.
• Answer calls to the hospital and manage the on-call physician schedule.
• May assist with Financial Counseling for self-pay and underinsured patients.
• Demonstrate exceptional customer service with patients and health-care team.
• Escort OB patients and direct admits to designated floors and rooms.
• Receive, document and return patient valuables; perform other duties as assigned.

Skills

Multitasking

Attention to detail

Customer service

Communication skills

Computer skills

Education

High school diploma or GED

Tools

Windows navigation

Keyboarding

Job description

Salary Range

$17.67 - $28.19

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full time employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

Continual and direct patient contact. Performs diversified tasks and duties associated with inpatient admissions, surgery, emergency and outpatient registrations. Facilitate patient payments and answers the CWH Switchboard. Discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance and provides excellent service to all contacts. May participate in some Financial Counseling functions. Works closely with Clinical Staff including continual communication to ensure quality patient care. IT trouble shooting for Clinical staff and Physicians. Denial Management support and research.

Position Reports To: Patient Access Manager

Essential Functions

1. Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information to ensure an accurate medical record is created. Perform insurance verification and accurately code insurance to provide accurate billing information.
2. Complete forms, applications and documents accurately and in a timely manner.
3. Complete daily work queues, self-correct errors, participate in audits and performance improvement projects.
4. Answer incoming calls to the hospital including internal calls and page emergency codes per Confluence Health code protocol. Maintain physician on-call schedule.
5. May participate in providing Financial Counseling to self-pay and under insured patients. Demonstrate understanding of CCP and inform patients of our CCP process.
6. Demonstrate exceptional customer service and interact effectively with all patients, customers and members of the Health Care Team.
7. Escort OB patients and direct admits to their designated floor and room assignment.
8. Responsible to receive, document and return patient valuables on all floors.
9. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• High school diplomaor equivalent (GED).
• Must possess extensive computer skills related to Windows navigation, mouse usage, keyboarding, email communication, internet and password management.Navigate between multiple programs simultaneously.
• Ability to multi-task, be accurate and have attention to detail while in a chaotic and stressful environment.
• Ability to deal with an emotional environment, mental health patients, traumas, and visibly ill and injured patients.
• Flexibility to work varied shifts, i.e. day, swing, night, weekend and holidays.

Desired:

• MA-R helpful.
• Medical terminology.
• Medical insurance background.
• Proficient clerical skills and customer service.
• Experience in payment collections.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands ForThis Position:

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - F
• Reaching: Above shoulder height - F
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - F
• Pulling/Pushing: 25 pounds to 50 pounds - F
• Pulling/Pushing: Over 50 pounds - F
• Lifting: 25 pounds or less - F
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - F
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - F
• Twisting/Turning - C
• Repetitive Movement - C

Working Conditions:

• Working environment is primarily the emergency department working with very stressful and emotional situations. Also needs to be able to handle working with visibly injured and sick patients. Requires the flexibility to work varied shifts on short notice.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - Yes
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - Yes