Admitting Clerk (Full-time, 7AM-3:30PM)

Merit Health; Flowood (MS); On-site; USD 31,000 - 42,000; Full time

Job summary

Merit Health in Flowood, MS is seeking an Admitting Clerk to support efficient patient admission and registration. You will verify insurance, discuss financial options, and ensure accurate documentation and compliant processes.

You will provide friendly customer service, assist with bed assignments and order entry, handle phone calls, and maintain patient privacy while adhering to facility policies and regulatory requirements.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required.
• 1-2 years of experience in a healthcare setting preferred.

Responsibilities

• Registers patients accurately and collects signatures on consent and authorization forms.
• Verifies insurance coverage and determines plan codes for billing.
• Explains ABNs and other legal documents to patients and families.
• Counsels self-pay patients on costs, options, and resources.
• Secures and logs patient valuables.
• Places identification armbands on patients.
• Reads physician orders to determine registration steps.
• Notifies departments of patient arrivals and follows up on delays.
• Assists with inpatient bed assignments with nursing staff.
• Operates a multi-line phone system and relays messages.
• Maintains attendance and complies with policies.

Skills

Interpersonal skills

Communication

Registration systems

Insurance verification

Billing knowledge

Confidentiality

Attention to detail

Multitasking

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.