Admitting Clerk

Westchester Medical Center Health Network; Village of Suffern (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

Westchester Medical Center Health Network is seeking an Admitting Clerk to collect demographics and insurance information and to activate patient encounters for treatment, ensuring accurate data entry and smooth intake.

The role supports hospital registration across admissions, outpatient services, and ambulatory surgery, coordinating with departments and insurance providers to minimize denials and expedite payments.

Qualifications

• 1-2 years healthcare experience preferred; knowledge of medical field and medical insurance experience preferred.
• High School diploma or GED required.
• Familiarity with infection control and universal precautions.

Responsibilities

• Interview patients or representatives for admissions and direct them to appropriate departments.
• Perform correct and accurate data entry of patient demographic information and medical insurance.
• Notify insurance companies of admissions to ensure coverage and expedite payments.
• Review registration data for accuracy and complete delinquent data checks for QA.
• Handle printing and distribution of admission/registration forms and mandated documents.
• Obtain witnessing signatures for insurance assignments and guarantor statements.
• Make changes to patient information in a timely manner.
• Collect all required payments and process them for posting.
• Handle incoming calls promptly and maintain a professional office environment.
• Identify and register patients of all ages and direct them to service areas.
• Escort patients to service areas; assist distraught parents as needed.
• Complete online training modules and attend department trainings.
• Review work queues to ensure proper billing and reporting.
• Perform other duties as assigned.

Skills

Healthcare experience

Data entry

Medical insurance experience

Customer service

Education

High School diploma or GED

Job description

The Admitting Clerk collects demographics and insurance information from the patient while activating the patient encounter for medical treatment. Utilizes the various systems, assesses each account related concern and resolves issues about registration and insurances matters. Provides superior customer service and adheres to the productivity, accuracy and performance measures established for the department.

Responsibilities

• Interviews the patient/patient representative for Direct Admissions, Outpatient Services, and Ambulatory Surgery, Minor Surgery and/or procedures performed in all ancillary departments and directs patients to appropriate departments.
• Performs correct and accurate data entry of patient demographic information and medical insurance.
• Notifies insurance companies of admissions to the hospital to ensure patient has coverage, services provided are covered, denials and appeals minimized and payments are expedited.
• Reviews registration data for accuracy and satisfying delinquent data for a quality assurance.
• Handles the printing and distribution of Admission/Registration forms, face sheets, labels and NY State and Federally mandated forms to patients or nursing unit as appropriate.
• Obtains witnessing signatures for insurance assignments and guarantor statements.
• Makes changes to patient information when required in a timely manner.
• Collects all required payments for service and processes and submits payments in US Bank.
• Processes and submits payments for posting to the Financial Counselor.
• Handles answering telephones promptly, efficiently and professionally.
• Maintains a quiet, calm and clean professional office environment.
• Identifies and registers all patients of all age groups: newborns, pediatrics, adolescents, adults and geriatrics.
• Directs and/or escorts patients to areas for their services.
• Deals with distraught parents who are admitting their child/children.
• Completes all on-line education modules and attends department trainings.
• Reviews Work Patient accounts that fall on Work Queues to ensure proper billing and statistical reporting.
• Performs other duties as assigned.

Qualifications / Requirements

1-2 years Healthcare experience preferred. Knowledge of Medical field preferred. Medical insurance experience preferred.

Education

High School diploma or GED required.

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.