Admitting Clerk

Community Health Systems, Inc.; Granbury (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Community Health Systems, Inc. seeks an Admitting Clerk to support patient admission and registration, ensuring accurate documentation, verification of insurance, and effective financial counseling.

This role emphasizes excellent customer service, patient safety, and adherence to facility policies and regulatory requirements. Responsibilities include accurate registration, insurance verification, ABN explanations, and counseling self-pay patients on costs and options.

Qualifications

• Strong interpersonal and communication skills to interact with patients, families, and staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.

Responsibilities

• Registers patients accurately and enters information into the system.
• Verifies insurance coverage and codes for billing and payment.
• Explains ABNs and assists patients with financial documentation.
• Counsels self-pay patients on costs and payment options.
• Maintains patient privacy and secures valuables as needed.
• Assigns patient identifiers and relays arrivals to departments.

Skills

Interpersonal skills

Communication skills

Registration systems

Insurance verification

Confidentiality

Multitasking

Organizational skills

Education

0-2 years admissions experience

Healthcare setting experience preferred

Tools

Electronic registration systems

Job description

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.