Admissions Supervisors

Castle Park; Riverside (CA); On-site; USD 24,796 - 26,863; Part time

Benefits offered by this job

Free bowling & attractions

$1 arcade play

Food & beverage discounts

Job summary

Join Lucky Strike Entertainment as an Admissions Supervisor in Riverside, California! Lead our dedicated front-line admissions team and ensure an exceptional entry experience for all guests. You'll oversee operations, handle guest inquiries, and ensure compliance with park procedures.

This part-time, seasonal role requires strong leadership and communication skills, along with the ability to manage a flexible schedule. Enjoy great perks, including free attractions and discounts, starting on your first day!

Qualifications

• At least one year of supervisory experience in guest service or hospitality.
• Experience handling guest and employee concerns professionally.
• Ability to work flexible schedules, including evenings and weekends.

Responsibilities

• Supervise Admissions Attendants for exceptional Guest service.
• Oversee ticket sales and admission processes.
• Train and develop admissions team members.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. We’re looking for an Admissions Supervisor to lead our front‑line admissions team and help create exceptional first impressions for every Guest. If you’re passionate about hospitality, thrive in a leadership role, and enjoy a fast‑paced entertainment environment, start making your own luck today!

Applicants must be at least 18 years of age.

WHAT OUR ADMISSIONS SUPERVISORS DO

Admissions Supervisors oversee daily admissions operations, ensuring Guests receive a seamless, welcoming, and efficient entry experience. You’ll lead Admissions Attendants, maintain operational standards, handle Guest concerns, and ensure all ticketing, POS, and access procedures are executed accurately and professionally.

AN ADMISSIONS SUPERVISOR’S DAY‑TO‑DAY

• Supervise and support Admissions Attendants to ensure exceptional Guest service at all entry points
• Ensure admissions areas are staffed, opened on time, operated efficiently, and closed properly
• Oversee ticket sales, pass processing, scanning procedures, and wristband distribution
• Monitor POS transactions to ensure accuracy, PCI compliance, and adherence to park procedures
• Assist Guests with questions, concerns, and escalated service issues in a professional manner
• Conduct daily inspections of admissions areas to ensure cleanliness, organization, and safety
• Train, coach, and develop admissions team members to maintain service and performance standards
• Audit POS handlers and admission procedures to ensure system accuracy and Guest engagement
• Monitor park communications, including phones and radio traffic, to support smooth operations
• Ensure compliance with park policies, prohibited‑item protocols, and security procedures
• Maintain accurate records, logs, and documentation related to admissions operations
• Partner with leadership to manage labor hours, supplies, and operational costs
• Act as a role model by demonstrating Lucky Strike Entertainment’s core values
• Assist other departments as needed to support overall park operations
• Perform additional duties as assigned by leadership

WHAT IT TAKES

• Must be at least 18 years of age
• At least one year of supervisory or lead experience in Guest service, admissions, retail, or hospitality
• Strong leadership, communication, and problem‑solving skills
• Experience handling Guest and employee concerns professionally
• Proficient with POS systems, computers, cash handling, and electronic devices
• Ability to work flexible schedules, including evenings, weekends, and holidays
• High school diploma or equivalent
• Reliable transportation to and from scheduled shifts

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

• Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
• $1 arcade play
• All‑day play at Boomers, FECs & Waterparks
• Friends & family discounts
• Food & beverage discounts
• Special discounts on parties and group events
• Perks start on your first day

WORK ENVIRONMENT / PHYSICAL DEMANDS

Typical entertainment and waterpark environment where you’ll walk, bend, and stand for extended periods, and may lift objects with some assistance. You’ll work outdoors in various weather conditions and remain highly alert throughout your shift.

• Job Type: Part‑time, Seasonal
• Shift: Day, Evening
• Weekly Day Range: Weekend availability, Flexible scheduling
• Work Location: One location

Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

The pay range for this position is $18.00 to $19.50 per hour.