Admissions Specialist EMPACT

La Frontera Center Inc.; Phoenix (AZ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays per year

Medical plans

Dental plans

Company paid Life/AD&D and LTD

Tuition Reimbursement

Elder Care assistance

Pet Insurance

Job summary

La Frontera Center Inc. in Phoenix, AZ is seeking an Admissions Specialist EMPACT to coordinate residential admissions, screenings, intake, and clinical assessments for individuals in need.

You will liaise with the clinical team and community partners to ensure smooth referrals and timely processing. This role requires a Bachelor’s in psychology or related field (or equivalent experience), strong communication, organizational skills, and a valid Arizona driver's license.

Qualifications

• Bachelor’s degree in Psychology, Social Work, Family Studies, or other behavioral health field required.
• Experience in substance abuse and co-occurring disorders preferred.
• Excellent oral and written communication skills.
• Detail oriented with strong organizational abilities.
• Strong customer service skills with internal/external stakeholders.
• Ability to remain calm in crisis situations and work independently.
• Maintain professional demeanor and positive working relationships.
• Strong computer skills including Microsoft Office.
• Valid Arizona Driver’s License without major infractions in past 3 years.
• Fingerprint clearance card or eligibility to obtain one.
• Must be at least 21 years old.

Responsibilities

• Facilitate residential admission processes: track referrals, screenings, intake schedule, and clinical assessment.
• Serve as a liaison with clinical team and involved parties; involve natural supports as preferred by client.
• Perform case management duties, including ART meetings, referrals, and discharge planning.
• Deliver at least 40 hours per week; target 30 hours of direct client contact.
• Maintain all client records per policies and requirements; ensure timely documentation.
• Provide transportation to consumers as appropriate.
• Attend weekly supervision and additional required supervision.
• Participate in staff meetings and trainings.
• Suggest changes to improve service delivery; implement new programming as directed.
• Evening and weekend hours may be required to accommodate schedules.
• Continuously evaluate treatment effectiveness and modify service plans as needed.

Skills

Communication skills

Detail oriented

Customer service

Crisis management

Microsoft Office

Education

Bachelor’s degree in Psychology, Social Work, Family Studies, or other behavioral health field

4 years of direct behavioral health services experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admissions Specialist EMPACT

Active Regular Full-Time Phoenix, AZ, US

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

The Admissions Specialist ensures timely screening and admission in order to provide prompt residential treatment services to individuals in need. They will be responsible for facilitating the admissions process including tracking referrals, completing screenings, coordinating admissions, and completing intake and clinical assessments.

• Facilitate the residential admission processes: process and track incoming referrals, facilitate screenings, coordinate the intake schedule, complete the intake process, and complete the clinical assessment.
• Serve as a point of contact to ensure ongoing collaboration with the clinical team and other involved parties as appropriate. Involve natural supports as preferred by the client.
• Perform case management duties as assigned, including facilitating Adult Recovery Team (ART) meetings, coordination of care, submitting referrals, and discharge planning.
• Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact. Productivity standards established at a minimum of once a year, and as needed, due to contract changes.
• Maintain all client records in current status and in accordance with agency policies and procedures, as well as health plan, state, and federal requirements. Produce complete, timely, thorough, quality clinical documentation of all services rendered, both billable and non-billable, as required.
• Maintain the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).
• Provide transportation to consumers as appropriate and determined by the residential team.
• Attend regular scheduled weekly supervision meetings. Seek out additional supervision as needed.
• Participate in all regularly scheduled administrative, in-service, and department staff meetings and trainings.
• Recommend to the Clinical Coordinator or Department Manager changes that would improve service delivery. Implement changes and new programming as directed.
• Evening and weekend hours may be required to accommodate the schedules of children, families, and adults.
• Provide continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.
• Adhere to the agency's policies and procedures. Comply with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
• Perform additional related duties and participate in agency fund-raising activities, as requested.

What you’ll provide:

• Bachelor’s degree in Psychology, Social Work, Family Studies, or other behavioral health field. OR 4 years of experience of direct behavioral health services to meet BHT requirements.
• Experience working with substance abuse and co-occurring disorders preferred.
• Excellent oral and written communication skills.
• Detail Oriented and strong organization skills.
• Strong internal and external customer service skills.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• Strong computer skills including experience with Microsoft Office.
• Valid Arizona Driver’s License, with no major infractions in the past three years is required.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
• Must have a Fingerprint clearance card or be eligible to obtain one.
• Must be at least 21 years of age at the time of employment.

What you’ll experience:

• The typical work environment will be working indoors or community-based work, working out in the community.
• Employees must be able to lift up to 15 pounds at times.
• Occasional travel to training may occur as-needed.
• Possibility to work from home may be necessary.

What we’ll offer:

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new one may be assigned at any time with or without notice.