Admissions Specialist/Advisor - Adult Education

City Colleges of Chicago; Chicago (IL); On-site; USD 53,000 - 59,000; Full time

Job summary

An urban community college is seeking an Admissions Specialist/Advisor to support student admissions and maintain tracking systems for enrollment. The ideal candidate will possess a Bachelor's degree and have experience in student advising or social services. Strong communication skills and proficiency in Microsoft Office are essential for success. Salary range is $53,512 - $58,863. Benefits include compliance with union standards and a commitment to diversity.

Qualifications

• 3-5 years of experience interacting with students, clients, or customers.
• Minimum of 2 years work experience in student advising or Social/Human Services.
• Excellent written and verbal communication skills.

Responsibilities

• Track student participation from application to enrollment.
• Contact new applicants to assist with the enrollment process.
• Prepare reports to reflect outreach activities and outcomes.

Skills

Customer service skills

Communication

Data analysis

Organization

Education

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Database management

Job description

Admissions Specialist/Advisor - Adult Education

Malcolm X College is seeking an Admissions Specialist/Advisor for the Adult Education Department.

The Admissions Specialist/Advisor is responsible for student support and administrative duties relating to Admissions, Enrollment Services, and Transfer Services. The position also works collaboratively with Recruiters to secure enrollment from prospective students and maintains effective follow-up by using various tracking systems. Serves as a member of the Admissions Team managing student intakes to assist in achieving enrollment goals for the college.

At City Colleges of Chicago (CCC), we are committed to providing our students with a broad range of educational opportunities and services to help them achieve their education and career goals. We serve a highly diverse student population, including full-time, part-time, transfer, disabled, under-represented, military veterans, and international students.

City Colleges of Chicago (CCC) is an open-enrollment institution with students accepted year-round. Admissions Specialist/Advisors provide students with guidance, information, and answers regarding admissions, enrollment, and academic programs and degrees, as well as information about enrollment in academic programs with selective admission requirements.

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.

Essential Duties:

• Track student participation from application to enrollment by using various data tracking systems.
• Contacts new applicants through phone calls, emails, etc. to assist with completion of enrollment process.
• Follows up with new and existing applicants to ensure enrollment and registration.
• Prepares reports to reflect both outreach activities and outcomes.
• Assist new applicants who walk-in or call-in seeking admission to the college.
• Informs new students and families of the admissions requirements, transfer guidelines, financial aid, and scholarship information.
• Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service.
• Works collaboratively with recruiters, Registrar’s Office, and other key departments/individuals within the college to create a seamless transition from application through enrollment and registration process.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned.

Position Schedule:

11AM – 5PM, occasional Saturdays and evenings.

Qualifications:

• Bachelor’s degree in Business, Communication, Liberal Arts, Marketing, Public Relations, Counseling, Guidance, Psychology, or a related field.
• 3-5 years of experience interacting with students, clients, and customers or a minimum of 2 years work experience in student advising or in the area of Social/Human Services.
• Excellent written, verbal communication, and customer service skills.
• Knowledge of Microsoft Windows, Microsoft Office Suite, and database management, including PeopleSoft.
• Ability to organize materials and work with a variety of projects simultaneously.
• Ability to gather and analyze data using basic research methods and databases.

Salary Range:

$53,512 - $58,863.20, offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills, and abilities.

This position is represented by the Local 1600 professional union.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.