Admissions Specialist – Admitting ER

Texas Health Resources; Texas; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

PTO

Medical benefits

Dental benefits

Paid Parental Leave

Tuition reimbursement

Student loan repayment program

Flex spending

Job summary

Texas Health Resources is seeking an Admissions Specialist for the Admitting ER at the Plano campus. This full-time role involves welcoming patients, collecting demographic data, verifying insurance, and communicating financial obligations with compassionate care.

Training will cover Epic systems and hospital procedures to ensure accurate records and smooth patient flow. The position requires excellent data entry, strong communication, and the ability to handle high-stress situations while

Qualifications

• HS Diploma or Equivalent required.
• Associate's degree preferred.
• CHAA - Certified Healthcare Access Associate preferred.
• 1 year relevant customer service experience required.
• 2 years professional office/healthcare experience preferred.
• Excellent data entry, numeric, typing and computer navigational skills.

Responsibilities

• Welcome patients and families, set a positive tone for the visit.
• Gather complete demographic information for EHR integrity.
• Identify network coverage and obtain/verify benefits and pre-certification.
• Educate patients on legal, ethical, and compliance documents; obtain signed consents.
• Engage with patients on financial obligations and prepare estimates for co-payments and balances.

Skills

Customer service

Data entry

Epic

Microsoft Office

Medical terminology

Bi-lingual

Education

HS Diploma or equivalent

Associate's degree preferred

CHAA - Certified Healthcare Access Associate

Tools

Epic

Microsoft Office

Job description

Admissions Specialist – Admitting ER

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Plano - 6200 West Parker Road, Plano, TX 75093

Work hours: Full Time, 40 hours a week - Friday, Saturday and Sunday; 7pm-7:30am

Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive.

Admitting Department highlights:

• Great working environment with plenty of learning opportunities.


• Opportunity to work in a fast pace multi department environment.


• Ability to interact and become familiar with all other hospital departments.


• Friendly family-orientated environment.

Here’s What You Need

• H.S. Diploma or Equivalent required


• Associate's degree preferred


• Other


• CLIAFE must comply with CLIA regulations regarding foreign education equivalency required


• 1 year relevant customer service experience required


• 2 years professional office/healthcare experience preferred


• 5 years customer service experience preferred


• 6 months of demonstrated knowledge of intermediate computer skills preferred or


• 1 year healthcare, referral processing, scheduling preferred


• CHAA - Certified Healthcare Access Associate preferred


• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually


• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.


• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.


• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.


• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.


• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.


• Strong verbal and written communications with all levels of people; bi-lingual a plus.


• Ability to type, spell, write, print legibly documentation and keyboarding skills.


• Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.


• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.


• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.


• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.


• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

Additional perks of being a Texas Health Admissions Specialist

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits.


• A supportive team environment with outstanding opportunities for growth.

Entity Highlights:

Since 1991, Texas Health Plano has served the communities of Plano, Frisco, Carrollton, Addison, Richardson, and McKinney. We’re a 386-bed, full-service hospital serving North Texas with incredible care and amazing people. We specialize in emergency medicine and trauma, cardiology, neurosurgery and spine, advanced orthopedics, women’s services, adult and adolescent behavioral health, an adult intensive care unit and state of the art and technologically advanced surgical services. Plus, we’re a Level II Trauma Facility, the only health care facility in Collin County to have achieved both the Level IV NICU and Level IV Maternal facility designation and have a DNV-certified Comprehensive Stroke Program. Texas Health Plano is a four-time Magnet-designated hospital, the only AACN Beacon Gold adult intensive care unit in the DFW area, accredited by the Joint Commission in Hip and Knee Replacement and a Primary Heart Attack Center. We offer top-notch benefits including an on-site childcare center created for working parents. You belong here.

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