Admissions Specialist

Cleveland University - Kansas City; Overland Park (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading health education institution located in Overland Park, Kansas, seeks an Admissions Enrollment Specialist. This role involves guiding prospective students through the admissions process, managing communications, and ensuring a seamless experience from inquiry to enrollment. The ideal candidate will possess a Bachelor's degree, have 2-3 years of relevant experience, and demonstrate strong communication and problem-solving skills. Applicants must be proficient in Microsoft Office and comfortable using CRM software. This is an on-site position that requires attention to detail and a commitment to service.

Qualifications

• 2-3 years of experience in sales, campus recruitment, or graduate admissions.
• Strong communication and interpersonal skills.
• Excellent organization and customer service skills.

Responsibilities

• Guide prospective students through the admissions process.
• Establish communication with students and parents.
• Manage the admissions funnel using CRM.

Skills

Relationship building

CRM management

Negotiation

Lead generation

Performance tracking

Communication

Interpersonal skills

Time management

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

HubSpot CRM software

Job description

Admissions Enrollment Specialist

Job Description

The Admissions Specialist, an on-site, in person role, plays a pivotal role in guiding prospective students through the admissions process, ensuring a smooth and supportive experience from initial inquiry to enrollment. This position combines recruitment and administrative responsibilities to meet institutional enrollment goals and uphold high standards of customer service.

Key Responsibilities

• Establish and maintain an informational, active communication system with traditional high school and / or college students, parents and counselors, or non-traditional degree-seeking adults
• Manage a prospect funnel and by SMS, email and phone contact with prospects with persistence and resilience
• Counsel prospective students concerning visitation opportunities, admission requirements, and enrollment procedures
• Demonstrate expert knowledge about CUKC's academic programs and adequately articulate the features and benefits against competitors
• Participate in the development and implementation of enrollment strategies.
• Construct and monitor daily, weekly, monthly and annual KPI's
• Schedule appointments and process applications for enrollment.
• Collaborate with the Admissions staff to ensure efficient communication between all parties
• Read, interpret, and evaluate students' academic credentials
• Maintain accurate and up-to-date records in the CRM system, ensuring data integrity.
• Assist with admissions events
• Hard Skills : Relationship building, CRM management, negotiation, lead generation, and performance tracking.
• Soft Skills : High energy, assertiveness, strong closing ability, the ability to drive positive outcomes, and a drive for meeting enrollment goals.

Minimum Qualifications

• Bachelor's degree or equivalent experience.
• 2-3 years of experience in sales, campus recruitment, or graduate admissions, with CRM system proficiency to manage the admissions funnel and reports.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, including Teams and Zoom.
• Ability to work independently in a dynamic environment with attention to detail and collaboration.
• Excellent time management, organization, problem-solving, and customer service skills.
• High level of motivation and self-direction.
• Ability to handle confidential information with discretion.
• Strong telephone etiquette and presence, including the ability to establish personal rapport, generate trust and confidence quickly over the phone.
• Professional writing skills that include correct use of grammar and punctuation.
• Strong listening skills.
• Capacity to learn and provide in-depth information and advice about the college and its programs.
• Ability to use a script directed conversation, in which information is exchanged in a natural and efficient manner.
• Ability to work in and contribute to a positive work environment.
• Ability to work with diverse college groups and populations.
• Ability to demonstrate discretion and maintain confidentiality.
• Willingness (within professional standards) to provide service to students at hours that are convenient for students and to their families.

Preferred Qualifications

• Experience in inside and outside sales.
• Background in chiropractic education or practice.
• Familiarity with HubSpot CRM software.

ADDENDUM TO POSITION DESCRIPTION

Cleveland University-Kansas City does not discriminate with regard to applicants or employees on the basis of race, color, religion, age, sex, national origin, ancestry, marital status, veteran status, or any other status protected by law. Cleveland University-Kansas City does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. The following are essential abilities and physical for all positions at the University.

• Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staffs.
• May be exposed to short, intermittent and / or prolonged periods of sitting and / or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment / supplies to include, but not limited to, pens, pencils, calculators, computer keyboards, telephone, etc.
• May be exposed to prolonged periods of computer usage.
• May be required to be available outside of normal business hours.
• May be required to transport oneself to other campus offices, conference rooms, and, on occasion, to off-campus sites to attend meetings, conferences, workshops, seminars, etc.

Institutional Vision

The Cleveland vision is to be recognized and respected as a leader in health promotion.

Institutional Mission

The Cleveland mission to provide strong-centered academic and professional education with a focus in the areas of life sciences and health promotion through education, scholarship and service.

Institutional Core Values

• Integrity / Accountability
• Collaboration / Team Work
• Excellence / Service
• Health / Well-being
• Diversity / RespectInnovation / Creativity