Admissions Specialist

Vantage Point Behavioral Health; Fayetteville (AR); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Vantage Point Behavioral Health Hospital in Fayetteville, AR is seeking an Admissions Specialist for night shift. You will conduct assessments, coordinate admissions, verify benefits, and collaborate with treatment teams to ensure proper placement and a seamless admission experience.

The ideal candidate is compassionate, clinically skilled, and customer-focused, with a strong commitment to patient safety. LP/ RN credentials and related licensure are valued, with opportunities to support a range

Qualificações

• Bachelor’s degree in Behavioral Science or related field as required.
• Masters degree in a therapeutic field preferred for therapists.
• 1+ year(s) clinical/observational experience in the related facility area.

Responsabilidades

• Facilitate admissions and assessment processes for incoming patients.
• Respond to inquiries about the facility within policy timeframes.
• Schedule and complete pre-admission assessments and communicate recommendations.
• Coordinate admission and transfer between levels of care.
• Communicate projected admissions to internal representatives promptly.
• Perform insurance benefit verifications and share findings with patients and staff.
• Ensure medical admission documentation is gathered and pre-authorization secured.
• Assist therapists with concurrent reviews to secure continued treatment.
• Coordinate peer-to-peer reviews and share results with the treatment team.
• Provide accurate, ongoing assessment of patient status in admissions.
• Maintain a positive, empathetic, professional attitude and resolve complaints.
• Demonstrate urgency for patient safety and provide excellent customer service.
• Conduct safety checks and supervise as required.

Conhecimentos

Compassionate care

Customer service

Insurance verification

Admissions coordination

Formação académica

Bachelor’s degree in Behavioral Science

RN/LPN nursing credential

Descrição da oferta de emprego

Overview

Night Shift

As an Admissions Specialist you will serve as the first point of contact for patients seeking behavioral health services. This role is responsible for conducting assessments, coordinating admissions, verifying insurance benefits, and collaborating with treatment teams to ensure appropriate placement and a seamless admission experience. The ideal candidate is compassionate, clinically skilled, customer-focused, and committed to patient safety.Vantage Point Behavioral Health Hospital in Fayetteville, Arkansas, is a respected provider of comprehensive treatment for children, adolescents, adults, and seniors of all genders. The hospital in northwest Arkansas serves patients who are struggling with depression, anxiety, bipolar disorder, and other mental health concerns. Vantage Point Behavioral Health Hospital offers age-appropriate inpatient programs for all age groups, along with outpatient services for adults age 18 and older. All programs are staffed by compassionate professionals who are committed to providing superior, person-focused care while maintaining a welcoming and supportive environment for patients and their families. Treatment teams may include psychiatrists, nurses, social workers, therapists, special education teachers, and other experts.

Responsibilities

ESSENTIAL FUNCTIONS:

• Facilitate admissions and assessment processes for incoming patients.

• Respond to inquiries about the facility within facility policy timeframes.

• Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.

• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.

• Coordinate admission and transfer between levels of care within the facility.

• Communicate projected admissions to designated internal representatives promptly.

• Perform insurance benefit verifications, disseminating the information gathered to the patient, their families, and other appropriate facility staff.

• Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.

• Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment.

• Coordinate and facilitate peer-to-peer reviews when needed and collaborate the results of reviews with the multi-disciplinary treatment team.

• Provide accurate and ongoing assessment of patient status in the admissions process.

• Communicate treatment recommendations to other treatment teams.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in Behavioral Science, Social Services Field, may also be an RN registered nurse, in which case, an Associate's degree in nursing may be the minimum educational requirement or a licensed practical or vocational nurse, in which case, successful completion of an LPN or LVN training program may be the minimum requirement.

• For states in which a therapist may act in this role, a master's degree in a therapeutic field is preferred.

• One or more years’ experience working with individuals in a clinical or observational capacity within the area of specialty for the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Licensure, as preferred for the area of clinical specialty as designated by the state in which the facility operates.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.