Admissions Representative

Ancora Education; Raleigh (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Ancora Education in Raleigh, NC is seeking an Admissions Representative to provide information and guidance to prospective students about career education programs. You will conduct outbound calls, host campus tours, answer questions, and facilitate enrollments while delivering helpful, enthusiastic service.

The role requires at least a high school diploma and 2 years in sales or customer service; associate’s degree is preferred.

Qualifications

• High School diploma or equivalent.
• 2 years' experience in sales and/or customer service.
• Associate’s degree in a related area preferred.
• Experience with CampusVue and Velocify software is a plus.
• Strong presentation skills and ability to work independently.

Responsibilities

• Conduct outbound and inbound telephone calls, text, and emails; respond promptly to inquiries.
• Share information with prospective students following Ancora Education's guidelines and accreditation requirements.
• Schedule campus visits, conduct tours, and facilitate registrations.
• Follow up with new students to ensure smooth transition to active enrollment.
• Collaborate with team to achieve enrollment goals and participate in orientation activities.

Skills

Customer service

Outbound calls

Campus tours

Presentations

Education

Associate's degree preferred

Tools

CampusVue

Velocify

Microsoft Word

Excel

Job description

Job Summary

The Admissions Representative is responsible for providing customer service and information to prospective students who are interested in pursuing career education and training. This position is responsible for conducting outbound telephone calls to individuals who have inquired about campus programs of study, meeting with prospective students, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and participating in new-student orientation. The Admissions Representative will routinely communicate with students throughout their educational experience.

Key Responsibilities

• Conduct outbound and inbound telephone calls, text, & emails; responding timely to all inquiries
• Share information with prospective students, within the framework of Ancora Education's Code of Conduct, state and federal accreditation guidelines
• Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations
• Follow-up with new students, ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes by Ancora Education’s demonstrated success in collaborating with diverse groups of employees and customers
• Strong presentation skills
• Ability to deliver consistent levels of energy and enthusiasm
• Thrives in an observation/coaching style environment
• Pro-active problem-solving skills
• Ability to handle frequent interruptions and work independently
• Competent in priority setting
• Ability to foster creativity
• Strong computer software skills, including Microsoft Word and Excel, in addition to industry related software applications

Experience and Education Required

• High School diploma or equivalent.
• 2 years' experience in sales and/or customer service.

Experience and Education Preferred

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• A track record of being successful in high-volume customer service setting
• Experience with CampusVue and/or Velocify software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.