Admissions Representative

Success Education Colleges in; Pomona (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading education institution in Pomona is seeking an Admissions Representative to manage the enrollment process and engage with prospective students. The ideal candidate should have a strong sales background and excellent communication skills. This role involves ensuring compliance with admissions policies, providing superior customer service, and actively participating in training and college events. Comprehensive benefits are offered.

Benefits

Comprehensive health, dental, and vision insurance

Retirement savings plan

Generous paid time off and holidays

Collaborative and inclusive work environment

Qualifications

• Must have previous face-to-face sales, marketing or customer service experience.
• Admissions experience in a post-secondary college or university is required.
• Ability to work within a team and be a team player.

Responsibilities

• Responsible for all phases of the Admissions process.
• Enrolls qualified individuals into education programs.
• Communicates effectively with prospective, future and current students.

Skills

Sales skills

Customer service orientation

Organizational skills

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Success Education Colleges (SEC) is a family of institutions comprised of North-West College, Glendale Career College, Nevada Career Institute and Marsha Fuerst School of Nursing. SEC is a leader in allied health education, and has been offering quality and affordable health care training programs for over 58 years.

Our everyday mission is to educate students in short-term and professional programs for gainful employment and career advancement.

We are seeking an Admissions Representative to join our team. The ideal candidate will be enthusiastic, people-oriented, have a winning and competitive attitude that is hard working and a great communicator. Admissions Representatives for Success Education College must possess a strong sales background.

Position Summary

Responsible for all phases of the Admissions process. Presents the campus and its programs to prospective students. Enrolls qualified individuals into education programs. Conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and College, Accreditation policies and regulations.

Essential Duties and Responsibilities

• Responsible for the enrollment process and documentation needed to complete inquiry tracking, the Financial Aid packaging appointment and the academic file.
• Adheres to company Admissions Code of Ethics, policies and procedures.
• Communicates effectively when working with prospective, future and current students while avoiding misrepresentation at all times.
• Works compliantly within federal and state regulations.
• Contacts prospective students by telephone, email or text message to schedule appointments for interviews.
• Provide superior customer service when interacting with prospective students on the phone, in writing, by email, text message and/or in person. Assists and discusses the benefits of education with prospective students.
• Follows-up with prospective students to ensure all obstacles have been addressed, the prospect attends orientation prior to the start date and the prospective student has a positive experience.
• Completes follow-up activities with enrolled students.
• Produces personally developed inquiries and helps increase SEC referrals.
• Ensures a positive work environment that puts the needs of the student first while fostering a team-oriented approach in coordinating student needs with other departments.
• Accurately forecasts new incoming students by program in order to assist in planning for classroom capacity.
• Takes part in campus, departmental, and college events.
• Inputs all activity into database management system in a timely and accurate manner.
• Actively participates in training and development as needed both in a group and individually.
• Submits required reports and projects in a timely manner. Maintains and organizes inquires and enrollment paperwork.
• Represents the campus accurately and upholds Company values at off-site events.
• Performs other duties as assigned.

Knowledge and Skills

• Possess knowledge of and stays current on program offerings.
• Demonstrates the ability to meet and exceed sales goals in a fast-paced environment.
• Demonstrates the skills in facilitating and modeling a strong customer service orientation.
• Demonstrated skills in establishing and maintaining effective working relationships with students, staff, faculty, and the public.
• Ability to project a professional image in person, over the phone and in writing.
• Possess quality voice skills, speak well, and be clearly understood via telephone and in person.
• Strong organizational skills.
• Capacity to work in a fast-paced environment and be a self-starter.
• Ability to focus on specific quantifiable goals for achievement.
• Possess a strong drive to achieve assigned goals.
• Ability to work within a team and be a team player.
• Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

Education and Experience

• High School diploma or equivalent required.
• Must have previous face-to-face sales, marketing or customer service experience.
• Admissions experience in a post-secondary college or university is required! Or with Marketing/sales at least 5 years.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Generous paid time off and holidays.
• Collaborative and inclusive work environment.

Success Education Colleges is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, SEC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.