Admissions Representative

Unitek Learning; Phoenix (AZ); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid time off: 2 weeks

New holidays: 12 holidays and 2 floats

Life insurance

Tuition assistance

Job summary

Unitek Learning in Phoenix, AZ seeks an Admissions Representative for a hybrid role combining on-campus and remote work. You will recruit qualified students, provide enrollment guidance, and ensure compliance with admissions policies.

You'll conduct interviews, respond to inquiries, follow up with leads, and maintain accurate records while delivering excellent customer service and representing the college with professionalism.

Qualifications

• 2+ years in customer service, telemarketing or sales (admissions experience is a plus).
• Strong presentation skills and ability to engage prospective students.
• Bachelor's degree or equivalent experience required.
• Proficient with Microsoft Office Suite: Word, Excel, Outlook.
• Ability to work flexible hours as needed to complete the job.

Responsibilities

• Admit qualified students by providing information on programs, entrance requirements, curricula and standards.
• Make outbound calls and respond promptly to inquiries to schedule interviews.
• Conduct admissions interviews and delineate program benefits to match student needs.
• Maintain enrollment records and ensure compliance with policies and regulatory standards.
• Provide mentoring and guidance to students throughout the enrollment process.
• Complete daily activity reports and pre-start paperwork accurately.

Skills

Customer service

Telemarketing

Sales experience

Presentation skills

Flexibility to work hours

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

As a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

We are looking for an Admissions Representative to join our team. This will be a HYBRID position. Some work will occur on campus and some work can be done remotely.

Under direct supervision, this position will recruit qualified students for the college's academic programs in a compliant, appropriate and professional manner. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews and enrollment process. Observe and adhere to all company polices and best practices. Exercise judgment within defined procedures and practices to determine appropriate course of action.

Building Relationships

• Take inquiry calls from all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula and academic standards—and encourage qualified prospects to schedule an appointment for an interview
• Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards
• Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role
• Participation in organized phone-a-thons and dialing campaigns according to company best practices is required and is an essential part of day-to-day activity
• Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students
• Follow up on all inquiries that fail to schedule or show for an interview
• Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns

Interviews

• Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated Company Policy
• Utilize only approved company materials during the interview process, and conduct interviews according to the stated policies and process at all times
• Meet with the potential students to explain the program offering and match the college's benefits and advantages to the student's needs. Discuss and advise suitable programs in accordance with the student's desires, qualifications and objectives
• Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student's motivations and concerns about attending the college

Mentoring and Guidance

• Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process
• Serve as a liaison between student and campus, and make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete)
• Mentor and advise students to help them identify their unique skills and interests
• Address any easily-resolved inquiries, questions, concerns or issues (may refer more difficult issues to a more experienced staff member),and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements

Administrative

• Accurately account for all inquiries and the admissions activity associated with all Inquiries
• Complete daily activity reports
• Ensure that all pre-start paperwork is completed accurately and in a timely manner
• Keep all required reports current and accurate, including information stored in the system
• Attend and successfully complete all training for this position, as required at any time by the Company
• Perform other duties as assigned by local leaders
• Attend meetings as directed by supervisor

Qualifications

• Minimum 2 years customer service, telemarketing or sales experience(including admissions experience)
• Demonstrated ability to fulfill Company Key Behaviors
• Excellent presentation skills
• Bachelor's degree or equivalent experience required
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks starting Vacation per year. Increasing based on years of service with company
• 12paid Holidays and 2Floating Holiday
• Company Paid Life Insurance at 1x your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program