Admissions Representative

Appalachian Regional Healthcare System; Boone (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

HSA option

Supplemental insurance

403(b) employer match

Paid time off

Tuition reimbursement

Certification bonuses

Paid parental leave

Wellness incentives

Childcare assistance

Employee discounts

Job summary

UNC Health Appalachian in Boone, North Carolina is seeking an Admit Representative to welcome patients and collect demographic, insurance, and pre-certification data to guide them through admissions with accuracy and care.

You will coordinate with patients, families, providers, and clinical teams to ensure a smooth registration experience while upholding privacy and safety standards.

Qualifications

• High school diploma or GED required
• 3–6 months of prior experience in a medical or office setting preferred
• Strong communication and customer service skills

Responsibilities

• Facilitate patient admissions by obtaining required demographic, insurance, and pre-certification information.
• Communicate effectively with patients, families, providers, and staff to ensure accuracy and efficiency during the registration process.
• Maintain compliance with privacy, confidentiality, and safety standards.
• Provide excellent customer service by addressing questions and concerns professionally and compassionately.
• Coordinate with clinical departments to ensure accurate patient flow and documentation.
• Support the team in achieving high standards for patient experience, safety, and quality.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Computer literacy

Organizational skills

Patient-focused

Education

High school diploma or GED

Job description

Admit Representative

Location: Boone, North Carolina | Full-time | Non-Exempt

Why You’ll Love Working Here

As an Admit Representative at UNC Health Appalachian, you’ll play an essential role as the welcoming face of our organization, helping patients and families navigate the admissions process with compassion and accuracy. You’ll gather demographic, insurance, and pre-certification information while working with patients, families, providers, and clinical departments.

This is an opportunity to ensure a positive experience from the very first encounter, contributing directly to our mission of making life better for the people of the High Country, while working alongside dedicated healthcare professionals in the beautiful Blue Ridge Mountains.

Compensation: Starting at $17.46 /hour, based on education and experience

Schedule: Full-time; variable shifts including weekends and holidays

Benefits: Applicable benefits include comprehensive medical, dental, and vision coverage; HSA option; supplemental insurance options; 403(b) retirement plan with employer match; paid time off; tuition reimbursement/certification bonuses; paid parental leave; wellness incentives; may be eligible for childcare assistance; and employee discounts

Benefits Eligibility: Applicable benefits will begin on the first of the month following 60 days of employment.

What You’ll Do as an Admit Representative

• Facilitate patient admissions by obtaining required demographic, insurance, and pre-certification information.
• Communicate effectively with patients, families, providers, and staff to ensure accuracy and efficiency during the registration process.
• Maintain compliance with privacy, confidentiality, and safety standards.
• Provide excellent customer service by addressing questions and concerns professionally and compassionately.
• Coordinate with clinical departments to ensure accurate patient flow and documentation.
• Support the team in achieving high standards for patient experience, safety, and quality.
• Promote the mission, vision, and values of UNC Health Appalachian.

Qualifications/Licenses

• Education: High school diploma or GED required
• Experience: 3–6 months of prior experience in a medical or office setting preferred

Knowledge, Skills, & Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency in computer systems, word processing, and basic math.
• Highly organized with the ability to manage multiple priorities.
• Professional, compassionate, and patient-focused demeanor.

Physical & Work Environment

• Frequent sitting (up to 8 hours per shift), with periods of standing and walking.
• Frequent bending, squatting, kneeling, twisting, and reaching.
• Manual dexterity and near acuity required.
• Occasionally lift or move up to 30 lbs.
• Exposure to electrical/mechanical equipment, cleaning agents, and hospital environment risks.
• Variable shifts, including weekends and holidays, as outlined in the schedule above.

What Sets Us Apart

Career Growth:

Access continuing education, training, and advancement opportunities across multiple hospital and clinic settings.

Impactful Work:

Play a crucial role in supporting safe, efficient, and compassionate patient care across our health system.

Community & Lifestyle:

Located in Boone, North Carolina, UNC Health Appalachian offers the opportunity to live and work in the heart of the Blue Ridge Mountains, with access to year-round outdoor recreation, local dining, and a strong sense of community.

Meaningful Benefits:

Enjoy comprehensive insurance coverage, retirement benefits with employer match, paid time off, paid parental leave, tuition reimbursement, student loan refinancing and college savings resources, an award-winning wellness program, employee-to-employee financial assistance, and discounts to attractions such as Dollywood and Tweetsie Railroad.

Inclusive Culture:

UNC Health Appalachian embraces diversity and is committed to creating a fair, inclusive hiring process and workplace where every team member is respected and valued.

About UNC Health Appalachian

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact [e-mail].